FV
Open to opportunities

Felipe Viana

@felipeviana1

Experienced fraud management professional with a focus on customer service.

United States

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

With over a decade of experience in fraud management and customer service, I have honed my skills in analyzing and monitoring fraudulent activities while ensuring compliance with industry regulations. My current role at PSCU Service Centers Inc. has allowed me to develop a keen eye for detail and a strong understanding of the complexities involved in chargeback processing and fraud detection.

Throughout my career, I have demonstrated my ability to work under pressure and manage multiple projects simultaneously. My expertise in advanced Microsoft tools and my bilingual proficiency in Spanish and English have enabled me to communicate effectively with diverse teams and clients. I take pride in my commitment to exceeding expectations and delivering superior customer service, which I believe is essential for maximizing revenue generation in any organization.

Experience

Work history, roles, and key accomplishments

PI
Current

Fraud Management

PSCU Service Centers Inc

Jan 2013 - Present (12 years 5 months)

Analyzed and monitored lost/stolen reports and the First Track application to identify fraudulent activity and process chargebacks, re-presentments, and arbitrations per Visa/Mastercard regulations. Identified and reported fraud charges to Visa & Mastercard, processed necessary chargebacks with documentation, and maintained thorough knowledge of regulations (Reg E, Reg Z, MC/Visa rules). Processed

FS

Chargeback Representative II

Fidelity Information Services

Jan 2011 - Jan 2013 (2 years)

Properly worked assigned dispute cases within a timely manner. Reviewed and analyzed cardholder disputes.

FS

Chargeback Customer Service

Fidelity Information Services

Jan 2010 - Jan 2011 (1 year)

Answered calls from cardholders to review existing dispute cases. Created new dispute cases by gathering information from cardholders over the phone.

FG

Credit Granting Representative

FACS Group

Jan 2006 - Jan 2007 (1 year)

Assisted cardholders and store representatives with credit-related inquiries. Provided support on topics including credit limits, balances, late fees, no interest accounts, and general customer service.

Education

Degrees, certifications, and relevant coursework

St Petersburg College logoSC

St Petersburg College

Bachelor in Business Management, Business Management

0

Currently pursuing a Bachelor's degree in Business Management. Focuses on core business principles, including strategy, finance, and organizational leadership.

ES

Englewood High School

High School Diploma, General Studies

0

Completed the standard curriculum for a high school diploma. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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Felipe Viana - Fraud Management - PSCU Service Centers Inc | Himalayas