Charlotte Glasgow

Responsible for sorting and organizing parcels for delivery routes, ensuring efficient loading and unloading of the van. Successfully delivered and collected parcels to and from various retail locations, maintaining high standards of customer interaction.

Executed multi-drop deliveries to diverse locations including residential, business, and rural areas, proficiently managing locker collections and deliveries. Handled parcels of various weights and sizes safely, ensuring excellent customer service through effective public communication.

Managed and resolved customer complaints, developing affordable payment plans for loan and grant overpayments. Provided guidance and support to vulnerable customers regarding their financial situations, consistently meeting targets and managing after-call work efficiently.

Handled everyday banking inquiries and resolved customer complaints, serving a wide range of clients from general banking to private individuals. Successfully referred customers to Private Banking services and supported vulnerable customers, while working towards a M/A in chartered banking.

Conducted employment reference checks over the phone and directly interacted with customers to assess their affordability. Participated in comprehensive training programs and collaborated effectively as part of a team.

Operated the till and managed cash transactions, serving food and drinks to customers while addressing any issues that arose. Prepared pizzas according to specific customer requests and maintained a clean and organized workspace as part of a team.

Provided counter service to customers, handling orders and payments efficiently. Maintained a clean and organized service area, ensuring customer satisfaction.

Completed a comprehensive program focusing on psychological theories and management principles. Gained expertise in various aspects of psychology while developing strong organizational and leadership skills.

Undertook a Higher National Certificate in Social Science, building foundational knowledge in social theories and research methods. Developed critical thinking and analytical skills relevant to social studies.

Achieved 7 Highers in English, Maths, French, History, Business Management, Psychology, and Chemistry. Developed a strong academic foundation across a diverse range of subjects.