Bilal Ahmed
@bilalahmed4
Motivated customer service advisor with 4+ years of experience.
United KingdomWhat I'm looking for
I am a motivated and personable Customer Service Advisor with over four years of experience in delivering exceptional customer support in fast-paced environments. My proven ability to resolve customer issues efficiently has helped maintain high satisfaction rates and build long-term client relationships. I excel in conflict resolution, multitasking, and utilizing CRM systems effectively.
In my current role as a Tesco Delivery Driver, I ensure timely and friendly service while managing delivery routes and handling customer queries with professionalism. My previous roles, including working with PayPoint and AutoGlass, have honed my skills in complaint handling and customer support, allowing me to adapt quickly to evolving procedures and maintain high standards of service.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Tesco
Feb 2025 - Present (3 months)
Delivered groceries and essential goods directly to customers' homes, ensuring timely, accurate, and friendly service. Planned and followed efficient delivery routes using in-vehicle technology, adapting to traffic and road conditions to stay on schedule.
Customer Support
PayPoint
Nov 2024 - Jan 2025 (2 months)
Provided customer support to clients and retail partners regarding payment systems and service issues. Assisted with onboarding new retail outlets, including setup of terminals and training on system usage.
Frontline Support
Hertfordshire County Council
Mar 2024 - Oct 2024 (7 months)
Provided frontline support and customer service to residents, responding to queries via phone, email, and in person. Assisted in the delivery and administration of local government services such as housing, waste management, planning, or social care.
Complaints Handler
AutoGlass
Sep 2023 - Dec 2023 (3 months)
Managed and resolved a high volume of FOS-regulated customer complaints in accordance with company policies and industry regulations. Conducted thorough investigations into complaint cases, identifying root causes and working collaboratively with internal teams to determine fair and appropriate resolutions.
Customer Service Representative
TSYS
Dec 2021 - Aug 2023 (1 year 8 months)
Handled a high volume of inbound customer service calls, providing efficient and professional assistance across a wide range of banking-related queries. Managed manager-level escalations, ensuring prompt and fair resolution of complex or sensitive issues while maintaining a calm and professional tone.
Dispatcher
DHL
Mar 2021 - Mar 2021 (0 months)
Coordinated the accurate dispatch of goods, ensuring all items were scanned, verified, and loaded onto the correct vehicles efficiently and safely. Worked closely with drivers and logistics staff to confirm that delivery schedules were met and routes were optimized for timely dispatch.
Education
Degrees, certifications, and relevant coursework
Luton Sixth Form
BTEC Level 2 Diploma, 2D Computer Aided Design
Completed Level 2 2D Computer Aided Design, earning 7 credits and passing the GOLA Online Test. Successfully obtained a BTEC Level 2 Diploma.
Central Bedfordshire College
Level 3 Diploma, IT
Achieved a Level 3 Diploma in IT, developing foundational knowledge and practical skills in information technology. Gained expertise in various IT concepts and applications.
The Launch Group
Certificate, Ground Handling
Successfully completed a ground-handling course, acquiring specialized skills and knowledge in aviation ground operations. This training provided practical experience in relevant procedures.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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