Charlotte Bowbrick

In my role as Operations Team Manager, I oversee the short breaks segment of the contact center, focusing on team development, customer journey improvements, and operational efficiency. I collaborate with departments to enhance service delivery and reduce costs.

As Complaints Manager, I lead a team in the contact center to resolve customer complaints, enhance service delivery, and drive performance improvements. My role involves monitoring KPIs, conducting training, and fostering a positive workplace culture while ensuring compliance with policies.

As a Complaints Specialist, I managed customer complaints, conducted investigations, and collaborated with departments to resolve issues. I analyzed complaint data to identify trends and provided insights for process improvements.

As a Lunchtime Assistant, I supervised children during lunch, assisted with hygiene tasks, and promoted positive social interactions to ensure a safe and enjoyable lunchtime experience.

As a Nursery Nurse, I was responsible for the care and development of children, creating a safe environment, organizing activities, and collaborating with parents to support children's growth and education.

As a Delivery Driver, I was responsible for transporting grocery orders to customers' homes, ensuring timely and secure delivery while verifying orders and maintaining vehicle safety.

In my role as an Out of Hours Operative, I handled urgent calls and inquiries during non-business hours, providing support to clients and caregivers and addressing staffing issues.

As a Retail Operative, I was involved in customer service, sales, and maintaining store appearance, ensuring a positive shopping experience for customers.

Completed a Certificate of Higher Education in Sociology, focusing on the study of society, social behavior, and the various factors that influence human interactions.

Grade: B, C, C

Completed A Levels in Science and Dance, achieving grades B, C, and C respectively, while also engaging in various extracurricular activities.

Grade: B, C, B, C, B, B, B, B

Achieved GCSEs in various subjects including English, Maths, Science, Food Technology, Drama, Musical Theatre, Music, and Dance, demonstrating a well-rounded education.