Robert Geen

Investigated, managed, and resolved complex customer complaints related to billing discrepancies, account issues, and service interruptions. Liaised with various internal departments to ensure all aspects of complaints were thoroughly addressed and maintained accurate records in the CRM system. Identified trends in customer complaints and collaborated with relevant departments to suggest process i

Provided exceptional customer support on incoming calls and emails, handling complex inquiries with empathy and ensuring timely resolution. Collaborated with healthcare professionals to provide accurate information and used CRM systems to log customer interactions and track cases.

Operated independently as a plasterer, managing all aspects of client projects from initial consultation to completion. Successfully delivered high-quality plastering services to various clients.

Assisted customers with inquiries and purchases in a retail environment while also managing warehouse operations. Responsible for inventory organization, stock replenishment, and maintaining a tidy and efficient workspace.

Efficiently performed picking and packing duties to fulfill customer orders within a fast-paced retail environment. Ensured accuracy and timely completion of tasks to maintain high service standards.

Provided first-line technical support to users, diagnosing and resolving common IT issues. Documented all support interactions and escalated complex problems to senior technicians when necessary.

Completed an apprenticeship focused on ICT systems and principles, gaining foundational knowledge in IT and telecommunications. Developed practical skills in system analysis and technical support.

Participated in a mechanics apprenticeship program, acquiring hands-on experience in vehicle maintenance and repair. Learned to diagnose mechanical issues and perform routine service tasks.

Completed an apprenticeship focusing on ICT Systems and Principles, gaining professional competence in IT and Telecoms. This program provided foundational knowledge and practical skills essential for a career in information and communication technology.

Grade: Math C, English C, Science 3 Passes, Business 2 Passes, ICT C

Achieved passes in key subjects including Math (C), English (C), Science (3 passes), Business (2 passes), and ICT (C). These qualifications provided a strong academic foundation across various disciplines.