Open to opportunities

Sabreena Akhtar

@sabreenaakhtar

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Dedicated manager with strong customer service and leadership skills.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated professional with a strong background in business management and customer service. My journey began with a Business Studies diploma, which I complemented with practical experience in various roles, including as a manager at Cookie Dough in Leeds. Here, I successfully managed a team, improved sales targets, and ensured customer satisfaction in a bustling shopping environment.

Throughout my career, I have honed my skills in communication, problem-solving, and team management. My experience at Leeds City Council as Front of House further developed my ability to handle pressure and provide excellent service. I take pride in my punctuality, responsibility, and commitment to continuous learning, which I believe are essential traits for success in any role.

Experience

Work history, roles, and key accomplishments

Front of House

Leeds City Council Carriageworks

Mar 2018 - Mar 2020 (2 years)

Provided front of house services, managing customer interactions and ensuring a welcoming environment.

Customer Service Communication Problem Solving Teamwork Event Coordination

Nursery Nurse Assistant

Sunbeams Day Nursery

Apr 2018 - Jul 2019 (1 year 3 months)

Assisted in the care and education of children, supporting nursery staff and engaging with children in activities.

Childcare Communication Team Collaboration

Manager

Cookie Dough

Dec 2015 - Dec 2017 (2 years)

Managed operations at Cookie Dough in a busy shopping center, overseeing staff, sales targets, and customer satisfaction.

Management Sales Strategy Staff Training Inventory Management

Sales Assistant

Future Links

Oct 2014 - Jan 2015 (3 months)

Worked as a Sales Assistant selling mobile phone accessories, providing customer service and managing transactions.

Customer Service Sales Communication Time Management

Education

Degrees, certifications, and relevant coursework

Park Lane College

Diploma Level 3, Business Studies

2013 - 2015

Grade: Double Pass

Completed Business Studies at Level 3, achieving a Double Pass, further enhancing knowledge in business law and management.

Park Lane College

Diploma Level 2, Business Studies

2012 - 2013

Grade: Distinction

Studied Business Studies at Level 2, achieving a Distinction, which provided foundational knowledge in business principles and practices.

Allerton Grange High School

Secondary Education, General Education

2007 - 2010

Completed secondary education with a focus on various subjects including Religious Studies, Media Studies, Mathematics, Science, English, Business Studies, and Health & Social Care.