Jelena Obuhova

Oversee day-to-day store operations, manage and train staff, and implement strategies that consistently exceed sales targets, customer satisfaction metrics and operational KPIs.

Supported children aged 3 months to 5 years by planning and delivering sensory and creative activities, maintaining a safe nurturing environment and collaborating with nursery staff.

Performed inventory processing and mandatory computer-based checks, accurately recording incoming and outgoing items and ensuring compliance with operational protocols.

Operated tills and restocked merchandise during the busy holiday period, maintaining accuracy under pressure and assisting customers across multiple departments.

Delivered high-quality customer service during peak shifts, multitasking across orders, drink preparation and cash handling to maintain service standards in a fast-paced environment.

Repaired vehicles with attention to part placement and safety standards, collaborating with technicians to complete jobs end-to-end while following strict quality and safety procedures.

Managed customer complaints and order processing to ensure timely deliveries and high satisfaction; coordinated with drivers and team members to improve service reliability.

Grade: English Language: 6; English Literature: 5; Mathematics: 7; Combined Science: 6-5; Photography: 5; History: 4; Sociology: 3; Religious Education: 7; BTEC Sports Studies: M2

Completed GCSEs and a BTEC in Sports Studies, achieving a range of grades across English, Mathematics, Science, and humanities from 2016 to 2021.