Jelena Obuhova
@jelenaobuhova
Retail team leader experienced in operations, customer service, and stock control.
What I'm looking for
I am a hardworking, adaptable retail team leader with diverse experience across retail, hospitality, logistics and customer service.
I have over a year in retail leadership, managing staff, training teammates and running day-to-day store operations to hit and exceed sales targets and operational KPIs.
My background includes warehouse stock control, vehicle repair support, hospitality service, nursery assistance and customer-facing roles where I resolved complaints and maintained high satisfaction.
I am punctual, detail-oriented and resilient, with a passion for helping others, building positive relationships and delivering work to the highest standard.
Experience
Work history, roles, and key accomplishments
Team Leader
Superdrug
Sep 2023 - Present (2 years 4 months)
Oversee day-to-day store operations, manage and train staff, and implement strategies that consistently exceed sales targets, customer satisfaction metrics and operational KPIs.
Nursery Assistant
Alison Goddard Recruitment
May 2023 - Jun 2023 (1 month)
Supported children aged 3 months to 5 years by planning and delivering sensory and creative activities, maintaining a safe nurturing environment and collaborating with nursery staff.
Warehouse Worker
Ministry of Defence
Feb 2023 - Apr 2023 (2 months)
Performed inventory processing and mandatory computer-based checks, accurately recording incoming and outgoing items and ensuring compliance with operational protocols.
Retail Assistant
Primark
Oct 2022 - Jan 2023 (3 months)
Operated tills and restocked merchandise during the busy holiday period, maintaining accuracy under pressure and assisting customers across multiple departments.
Pub Team Member
Old Fighting Cocks
Oct 2022 - Dec 2022 (2 months)
Delivered high-quality customer service during peak shifts, multitasking across orders, drink preparation and cash handling to maintain service standards in a fast-paced environment.
Vehicle Repair Technician
Gemini ARC
Jun 2022 - Aug 2022 (2 months)
Repaired vehicles with attention to part placement and safety standards, collaborating with technicians to complete jobs end-to-end while following strict quality and safety procedures.
Customer Service Assistant
Domino's Pizza
Managed customer complaints and order processing to ensure timely deliveries and high satisfaction; coordinated with drivers and team members to improve service reliability.
Education
Degrees, certifications, and relevant coursework
Wrenn School
GCSE; BTEC Level 2/3 (Sports Studies), Secondary Education
2016 - 2021
Grade: English Language: 6; English Literature: 5; Mathematics: 7; Combined Science: 6-5; Photography: 5; History: 4; Sociology: 3; Religious Education: 7; BTEC Sports Studies: M2
Completed GCSEs and a BTEC in Sports Studies, achieving a range of grades across English, Mathematics, Science, and humanities from 2016 to 2021.
Availability
Location
Authorized to work in
Job categories
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