Charllote Borbon
@charlloteborbon
Customer service specialist with expertise in hospitality and communication.
What I'm looking for
I am a dedicated customer service professional with a strong background in hospitality and business process outsourcing. My experience spans various roles, including Japanese Production Specialist at Wipro Philippines and Japanese Customer Service Representative at MaiMai Company. I excel in providing exceptional service, ensuring customer satisfaction, and resolving inquiries efficiently.
Throughout my career, I have developed a comprehensive skill set that includes effective communication, problem-solving, and a keen understanding of customer needs. My time at Kinugawa Grand Hotel and Cebu Pacific Air has equipped me with the ability to thrive in fast-paced environments while maintaining a focus on quality service. I am passionate about fostering positive relationships with customers and contributing to team success.
Experience
Work history, roles, and key accomplishments
Japanese Production Specialist
Wipro Philippines Inc.
Feb 2022 - Present (3 years 5 months)
Delivered excellent customer service through effective diagnosis and troubleshooting of client queries to ensure operational level of their existing account. Provided support as a Japanese Production Specialist.
Japanese Customer Service Representative
MaiMai Company
Jun 2021 - Present (4 years 1 month)
Provided chat support to deliver accurate and satisfactory answers to customer queries and concerns. Served as a Japanese Customer Service Representative.
Food and Beverage
Kinugawa Grand Hotel Dream Season Villa
Oct 2018 - Present (6 years 9 months)
Responsible for bringing orders from the kitchen to customers and ensuring beverages were filled. Followed up with tables to meet their needs and cleared plates efficiently.
Ground Attendant
Cebu Pacific Air
Apr 2016 - Present (9 years 3 months)
Assisted passengers with flight information, check-in procedures, directions, and lost luggage concerns. Announced changes to flight details and handled complaints effectively.
Food and Beverage Trainee
Manila Polo Club
Dec 2013 - Present (11 years 7 months)
Trained in Food and Beverage services, gaining practical experience in a hospitality setting. Developed skills in serving and customer interaction.
Food Server
Hizon's Catering Services
Jan 2013 - Present (12 years 6 months)
Provided food service for various events, ensuring efficient and satisfactory delivery to guests. Contributed to a positive dining experience.
Daily Worker
Dnata Incorporated
Jan 2013 - Present (12 years 6 months)
Assisted in various daily operations, contributing to the smooth functioning of services. Gained experience in a fast-paced work environment.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines University
Bachelor of Science in Tourism Management, Tourism Management
2012 - 2016
Activities and societies: Amadeus Ticketing, Amadeus e-learning – Reservation Essentials, Housekeeping NC II, F&B Mock Operation, Front Office Services NC II, Events Management Services NC III, Food and Beverage Services NC II, Usher of the Foundation Course of Intellectual Property
Studied tourism management, gaining expertise in travel planning, hospitality operations, and customer service. Developed skills in event management and food and beverage services through various certifications and practical experiences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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