Open to opportunities

Charllote Borbon

@charlloteborbon

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Customer service specialist with expertise in hospitality and communication.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my communication skills and hospitality experience in a dynamic environment, where I can contribute to customer satisfaction and team success.

I am a dedicated customer service professional with a strong background in hospitality and business process outsourcing. My experience spans various roles, including Japanese Production Specialist at Wipro Philippines and Japanese Customer Service Representative at MaiMai Company. I excel in providing exceptional service, ensuring customer satisfaction, and resolving inquiries efficiently.

Throughout my career, I have developed a comprehensive skill set that includes effective communication, problem-solving, and a keen understanding of customer needs. My time at Kinugawa Grand Hotel and Cebu Pacific Air has equipped me with the ability to thrive in fast-paced environments while maintaining a focus on quality service. I am passionate about fostering positive relationships with customers and contributing to team success.

Experience

Work history, roles, and key accomplishments

Japanese Production Specialist

Wipro Philippines Inc.

Feb 2022 - Present (3 years 5 months)

Delivered excellent customer service through effective diagnosis and troubleshooting of client queries to ensure operational level of their existing account. Provided support as a Japanese Production Specialist.

Customer Service Troubleshooting Client Relations Japanese Language

Japanese Customer Service Representative

MaiMai Company

Jun 2021 - Present (4 years 1 month)

Provided chat support to deliver accurate and satisfactory answers to customer queries and concerns. Served as a Japanese Customer Service Representative.

Customer Service Chat Support Japanese Language Problem Solving Communication

Food and Beverage

Kinugawa Grand Hotel Dream Season Villa

Oct 2018 - Present (6 years 9 months)

Responsible for bringing orders from the kitchen to customers and ensuring beverages were filled. Followed up with tables to meet their needs and cleared plates efficiently.

Food Service Customer Satisfaction Order Management Table Service

Ground Attendant

Cebu Pacific Air

Apr 2016 - Present (9 years 3 months)

Assisted passengers with flight information, check-in procedures, directions, and lost luggage concerns. Announced changes to flight details and handled complaints effectively.

Customer Service Flight Operations Communication

Food and Beverage Trainee

Manila Polo Club

Dec 2013 - Present (11 years 7 months)

Trained in Food and Beverage services, gaining practical experience in a hospitality setting. Developed skills in serving and customer interaction.

Food And Beverage Service Hospitality event support

Food Server

Hizon's Catering Services

Jan 2013 - Present (12 years 6 months)

Provided food service for various events, ensuring efficient and satisfactory delivery to guests. Contributed to a positive dining experience.

Food Service Catering event support Customer Satisfaction Teamwork

Daily Worker

Dnata Incorporated

Jan 2013 - Present (12 years 6 months)

Assisted in various daily operations, contributing to the smooth functioning of services. Gained experience in a fast-paced work environment.

Team Collaboration Task Management General Labor

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University

Bachelor of Science in Tourism Management, Tourism Management

2012 - 2016

Activities and societies: Amadeus Ticketing, Amadeus e-learning – Reservation Essentials, Housekeeping NC II, F&B Mock Operation, Front Office Services NC II, Events Management Services NC III, Food and Beverage Services NC II, Usher of the Foundation Course of Intellectual Property

Studied tourism management, gaining expertise in travel planning, hospitality operations, and customer service. Developed skills in event management and food and beverage services through various certifications and practical experiences.