Open to opportunities

Micah Dalisay

@micahdalisay

Message

Dedicated customer support representative with a passion for service excellence.

Philippines

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities in operations or hospitality.

I am a dedicated and adaptable professional with a diverse background in customer service and operations. My experience includes three months in a BPO environment, where I honed my communication and problem-solving skills. Additionally, my on-the-job training at PAGSS Center provided me with valuable exposure to ground handling and hospitality services.

During my six-month tenure as a dining staff member at Café Una Restaurant, I enhanced my teamwork and customer interaction capabilities. I am committed to delivering exceptional service and contributing effectively to organizational success, ensuring that customer needs are met with professionalism and care.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Movate Philippines Inc.

Sep 2023 - Jan 2024 (4 months)

Worked as a Customer Support Representative, managing communication with customers and assisting with their inquiries. Developed skills in problem-solving and effective communication while collaborating with the development team on website design and SEO marketing.

Teamwork Customer Service Problem Solving SEO Time Management Communication Skills Web Design

Dining Staff

Cafe Una Restaurant

Jan 2023 - Jul 2023 (6 months)

Served as lead dining staff, ensuring customer satisfaction through quality service and effective problem resolution. Maintained food safety procedures and worked collaboratively with team members to meet customer demands.

Customer Service Teamwork Organizational Skills Communication Skills

Operations Support

Sky Aviation Learning Center Inc.

Feb 2023 - Mar 2023 (1 month)

Supported operations by decoding flight plans and managing various ground support activities. Ensured compliance with safety regulations and quality standards in an airport setting.

Teamwork Communication Skills Operations Management Compliance Quality Assurance

On the Job Trainee - Passenger / Maintenance Agent

PAGSS Center

Jan 2023 - Feb 2023 (1 month)

Gained hands-on experience in ground handling and hospitality services. Assisted passengers with inquiries, announced boarding, and managed passenger lists, contributing to smooth airport operations.

Teamwork Problem Solving Time Management Communication Skills