Hassan abdi Warsama

Handled customer queries professionally via phone and email, transitioning into admin support. Managed email communications and internal systems, adapting quickly to a new role.

Started as Picker/Packer and was promoted to Lift Manager based on performance. Managed team operations, ensuring safety, accuracy, and workflow efficiency.

Assisted vulnerable and elderly customers with winter fuel inquiries. Improved communication and listening skills in a fast-paced call centre environment.

Supported customers across Europe with passport applications and updates. Provided clear guidance and reassurance, often under time-sensitive conditions.

Worked independently in warehouse settings, handling stock and shipments. Gained confidence in solo task management and process efficiency.

Provided emotional and practical support to individuals during lockdown. Encouraged isolation and mental health practices during a sensitive period.

Developed strong teamwork and problem-solving skills in an entry-level role. Known for supporting colleagues and helping to complete tasks on time.

Completed a Business Level 3 Diploma, gaining foundational knowledge in business principles and practices. Developed skills in various aspects of business operations and management.

Achieved 5 GCSEs, including English and Maths, demonstrating a solid foundation in core academic subjects. Developed essential literacy and numeracy skills.