Open to opportunities

charles sheppard

@charlessheppard

Message

I am an experienced clinical analyst specializing in EHR optimization.

United States

Message

What I'm looking for

I seek a healthcare IT role focused on EHR optimization, training, and process improvement where I can lead projects, mentor staff, ensure compliance, and deliver measurable workflow and billing improvements; open to remote or on-site opportunities.

I am a clinical analyst with over a decade of hands-on experience in EHR systems, recruited from hospital roles into corporate LifePoint Health. I leverage 10+ years of AthenaOne/athenahealth expertise to build, implement, and optimize provider and department profiles.

I have led EHR implementations and trainings, supervised superusers, and managed projects including inventory and Surgical Information Systems integrations. My work has focused on improving workflow efficiency, billing accuracy, and regulatory compliance (JCAHO, RHC, FQHC, CMS, HIPAA).

I work in a data-driven way, troubleshoot remotely and on-site, and create training tools, SOPs, and user documentation. I seek to continue leading EHR optimization, process improvement, and staff development while driving measurable clinical and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Clinical Analyst

Current

LifePoint Health

Oct 2022 - Present (2 years 10 months)

Recruited to corporate role to build, implement and optimize departments, provider and staff profiles in athenaOne; deliver training and on-site support via ServiceNow and Teams to improve data capture and workflow accuracy. Leverage 10+ years of EHR experience to supervise superusers, perform system upgrades, and ensure regulatory compliance.

EHR ServiceNow Training Development Data Analysis Microsoft Teams Regulatory Compliance

EHR Specialist

Raleigh General Hospital

Aug 2021 - Oct 2022 (1 year 2 months)

Served as athena super-user to strengthen billing, clinical and administrative reporting by building charting templates and workflows that improved billing accuracy and EHR education. Provided troubleshooting, provider billing training and maintained staff duties in athenahealth.

Athena EHR Billing Workflow Design Training Troubleshooting

Materials Manager / EHR Specialist

Beckley Surgery Center

Jun 2021 - Aug 2021 (2 months)

Managed supply chain and inventory while leading EHR implementation and reconciliation efforts, ensuring AASC, CMS, OSHA and HIPAA compliance. Supervised staff, coordinated purchasing and supported IT troubleshooting for surgical operations.

Inventory Management EHR Compliance Purchasing Staff Supervision Reconciliations

EHR Specialist

Robert C Byrd Clinic

Jun 2017 - Jun 2021 (4 years)

Supported staff as an athena super-user, implementing EHR training programs, building charting templates and custom reports to optimize billing and clinical workflows. Conducted chart audits, quality metric education, and telehealth support to maintain RHC regulatory compliance.

Athena Quality Telehealth Regulatory Compliance

Medical Assistant

Plateau Surgical Associates

Aug 2013 - Jun 2017 (3 years 10 months)

Greeted and triaged patients, assisted with procedures and maintained sterilization and supply inventories to support surgical operations. Managed patient callbacks and lab results while maintaining instrument sterilization and supply levels.

Triage Sterilization Inventory Management