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Jessica Herzog

@jessicaherzog

Clinical Systems Analyst at Michiana Hematology Oncology, PC, where I spearheaded a new EHR implementation across multiple departments.

United States

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What I'm looking for

I'm eager to contribute to RemoteFetch by leveraging my experience in clinical application analysis and support.

At Michiana Hematology Oncology, PC, I spearheaded the implementation of a new EHR system across multiple departments. I analyze clinical systems and work with clinicians to translate workflow needs into technical requirements.

I support clinical applications by troubleshooting issues, configuring workflows, and training end users. I also develop documentation and test system upgrades and enhancements.

Earlier at Medical Specialaists, I contributed to the development of the company's EMR software and trained 65 physicians and over 300 employees to use it. I also provided technical support and participated in EHR implementation work.

Experience

Work history, roles, and key accomplishments

Current

Clinical Systems Analyst

Current

Michiana Hematology Oncology, PC

Nov 2020 - Present (5 years 10 months)

Provided end-user support for software programs and data solutions, managed implementation projects, and analyzed clinical systems for optimization. Spearheaded EHR system implementation and developed documentation and training materials.

Electronic Health Records (EHR)EMR Troubleshooting End User Training HIPAA Data Analysis Tableau Project Management System Configuration Documentation

Current

Customer Service Representative

Current

LaPorte Sagamore Primary Care

Apr 2015 - Present (11 years 5 months)

Managed phone triage for 5 providers, scheduled appointments, and collected patient co-pays. Conducted insurance eligibility verification and updated patient information.

Phone Triage Appointment Scheduling Insurance Verification Patient Care

Pharmacy Technician

CVS (Target Channel) Pharmacy

Nov 2014 - Oct 2016 (1 year 11 months)

Processed electronic prescriptions, managed phone inquiries, operated drive-thru services, and handled point-of-sale transactions.

Prescription processing Pharmacy Operations Customer Service Point of Sale

System Analyst/IT

Medical Specialaists

Nov 2010 - Sep 2012 (1 year 10 months)

Advanced from Medical Receptionist to System Analyst, contributing to EMR software development. Trained 65 physicians and over 300 employees on EMR software and provided technical support.

EMR Electronic Health Records (EHR)Training Technical Support System Implementation Data Analysis HIPAA Tableau

Medical Receptionist

Medical Specialaists

Aug 2007 - Nov 2010 (3 years 3 months)

Managed patient appointment scheduling for 5 physicians, triaged phone calls, verified insurance, and collected co-payments. Handled medical transcription and maintained patient records.

Appointment Scheduling Phone Triage Insurance Verification Medical Transcription patient records