Open to opportunities

Charles Magati

@charlesmagati

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Motivated psychology graduate passionate about mental health and research.

Kenya

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What I'm looking for

I am looking for a role that allows me to apply my psychological knowledge in a supportive environment, focusing on mental health and community well-being.

I am a motivated psychology and literature graduate with a strong foundation in psychological assessment, counseling, and research. My journey has been driven by a passion for applying theoretical knowledge in practical settings, contributing to the psychological well-being of individuals and communities. I am committed to evidence-based interventions and continuous learning, which I believe are essential in the field of mental health.

Throughout my experience, I have honed my skills in psychological evaluation, research analysis, and patient care. My role as an Operations Associate with Uber allowed me to develop a keen eye for detail and efficiency, while my time as a Customer Support Agent at CCI Kenya taught me the importance of empathy and effective communication. I have also contributed to AI model training as a Data Contributor, showcasing my adaptability and technical skills in a remote environment.

My attachment at Kisii Teaching and Referral Hospital provided me with hands-on experience in conducting psychological assessments and supporting group therapy sessions. I am eager to leverage my skills and experiences to make a meaningful impact in the mental health field, fostering a supportive environment for those in need.

Experience

Work history, roles, and key accomplishments

Operations Associate (OP 1)

Uber

Aug 2024 - May 2025 (9 months)

Performed routine operational tasks for Uber, consistently meeting or exceeding productivity and quality benchmarks. Identified recurring issues and suggested improvements to tools and processes, contributing to ongoing project optimization.

Operations Benchmarking Quality Assurance Process Improvement Cross Functional Communication

Customer Support Agent

CCI Kenya

Jul 2023 - Jul 2024 (1 year)

Responded to over 80+ daily customer queries via phone, chat, and email, maintaining a customer satisfaction rate of over 90%. Documented customer feedback and escalated technical issues promptly to ensure service recovery.

Customer Support Customer Satisfaction Customer Escalation Customer Retention Communication

AI Data Contributor

Remotasks

Jan 2022 - Jun 2024 (2 years 5 months)

Performed detailed web-based research and content evaluation to support AI model training and improvement. Evaluated and rated search engine outputs and annotated data for natural language processing tasks.

Web Research Content Evaluation AI Training Natural Language Processing (NLP)Data Annotation Quality Assurance

Psychology Attachment

Kisii Teaching and Referral Hospital

Jun 2023 - Jul 2023 (1 month)

Assisted in conducting psychological assessments for over 50 patients, providing initial evaluations and counseling support. Supported group therapy sessions and provided administrative support, including report writing and documentation.

Counseling Administrative Support Report Writing

Part-time Intern

Ogeto Ottachi & Co. Advocates

Jan 2022 - Jun 2023 (1 year 5 months)

Managed legal data entry with 98% accuracy, ensuring confidentiality and integrity of sensitive information. Utilized Microsoft Excel to organize and maintain case files, improving retrieval efficiency by 30%.

Data Entry Data Accuracy Organization Confidentiality Microsoft Excel Case Management

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor’s Degree, Psychology and Literature

2020 - 2024

Activities and societies: Relevant coursework: Psychological Assessment, Counseling Techniques, Research Methods, Clinical Psychology, Behavioral Neuroscience. Research project: Conducted a survey on mental health awareness among 200+ youths in rural communities, analyzing data to recommend intervention strategies.

Undertook coursework in Psychological Assessment, Counseling Techniques, Research Methods, Clinical Psychology, and Behavioral Neuroscience. Conducted a research project on mental health awareness among over 200 youths in rural communities, analyzing data to recommend intervention strategies.

Cardinal Otunga Mosocho High School

Kenya Certificate of Secondary Education, General Studies

2016 - 2019

Completed secondary education, focusing on a broad curriculum to prepare for higher education. Developed foundational knowledge and skills across various subjects.