Halima Umazi
@halimaumazi
Psychology professional blending counseling, data analysis, and digital customer service to improve client outcomes.
KenyaWhat I'm looking for
I am a licensed psychology graduate with practical experience in counseling, psychotherapy, and community mental health initiatives. I blend clinical practice with strong data analysis and report-writing skills to inform program development and client care.
My recent role as a Benefit Verifier sharpened my digital customer service abilities, eligibility verification, HIPAA-compliant processes, and cross-team communication to reduce claim denials. I have also coordinated projects and workshops, demonstrating dependable program execution and stakeholder engagement.
I have led individual and group therapy, psychosocial assessments, and psychoeducation activities that supported vulnerable populations, including survivors of sexual and domestic violence. I prioritize empathy, resilience, and clear communication in all client interactions.
I seek to contribute to organizations that value evidence-driven mental health services and customer-centered operations, bringing a track record of accurate documentation, problem solving, and continuous professional development.
Experience
Work history, roles, and key accomplishments
Benefit Verifier
American Data Exchange Corporation
Feb 2024 - Present (1 year 7 months)
Verify patient insurance benefits and eligibility for medical and behavioral services, resolving discrepancies pre-service to reduce claim denials and support revenue cycle accuracy.
Youth Counseling Psychologist
Anglican Church of Kenya
Apr 2021 - Jan 2024 (2 years 9 months)
Provided youth counseling, psychoeducation, and data-driven psychosocial assessments that informed program development and improved community engagement.
Intern Counseling Psychologist
Pumwani Maternity Hospital
Nov 2019 - Mar 2020 (4 months)
Delivered health talks, conducted social assessments and psychological care for victims of abuse, and maintained detailed patient records to support recovery and continuity of care.
Project Coordinator
National Youth Guidance and Counseling Association
Jun 2018 - Jul 2019 (1 year 1 month)
Coordinated rehabilitation programs, supervised client activities, drafted workshop communications, and maintained project records to enhance program delivery and client outcomes.
Education
Degrees, certifications, and relevant coursework
Generation Programme Kenya
Certificate, Digital Customer Service
2024 - 2024
Completed a Certificate in Digital Customer Service focused on digital support skills and customer experience.
Advernet Africa
Certificate, Project Management and Digital Marketing
2023 - 2023
Attended training in Project Management, Content Creation, Digital Branding, and Idea Pitching.
UNUniversity of Nairobi
Bachelor in Psychology, Psychology
2014 - 2020
Completed a Bachelor in Psychology with coursework and practical training in counseling and mental health interventions.
African Institute of Deaf Studies and Research
Certificate, Sign Language
2018 - 2020
Studied sign language and related practices to support communication with deaf and hard-of-hearing clients.
UNUniversity of Nairobi
Certificate, Chinese Language
2018 - 2019
Completed Hanyu Shuiping Kaoshi (HSK I & II) Chinese language courses.
Nairobi Institute of Business Studies
ICDL Certificate, Information Technology
2015 - 2015
Completed the International Computer Driving Licence (ICDL) program to certify computer skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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