Ebber Priscilla

Managed client check-in, appointment scheduling, and confidential record handling, improving time allocation and reducing idle gaps by about 15%. Maintained clear client communication across phone, email, and walk-ins to improve service consistency.

Supported emergency response and patient triage, delivering CPR, BLS, and first aid under supervision and coordinating transport to maintain clinical stability. Applied psychological first aid to individuals in crisis to improve immediate patient outcomes.

Managed high-volume communications and introduced a secure filing system that improved retrieval time and upheld confidentiality, keeping records accurate and supporting smoother internal processes.

Delivered over 50 individual and group therapy sessions and developed tailored recovery plans, contributing to measurable client progress in trauma, depression, and anxiety recovery. Led community mental health awareness and supported crisis interventions.

Provided administrative support across routine office functions from Jan 2019 to Dec 2019, assisting with document handling and client-facing tasks to maintain office operations.

Completed a Certificate in Data Analytics covering data cleaning, analysis, visualization, and tools such as Excel and SQL.

Completed a Diploma in Paramedics with practical training in emergency response, CPR, triage, and patient stabilization.

Completed a Bachelor of Arts in Counseling Psychology focused on counseling techniques, assessment, and case management.