charles davis
@charlesdavis
I am a customer service technical support specialist resolving issues efficiently.
United StatesWhat I'm looking for
I am a customer service and technical support professional seeking a customer service technical support specialist position where I can use my skills in troubleshooting, providing technical support, and customer service to help customers resolve their issues quickly and efficiently.
I assist individuals in understanding their insurance coverages, handle pre authorizations, and support providers with dental claims for proper billing and reimbursement. I have maintained confidentiality of patient finances, records, and health, HIPPA, and I have knowledge of dental codes and procedures performed on patients.
I have Tier 1 remote technical support experience troubleshooting cell phones, television equipment, and online billing and account issues, using Zendesk for documentation and escalations while following quality standards to maximize customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Qualfon-Delta Dental
Aug 2024 - Present (1 year 1 month)
Provide remote customer service for dental insurance, handling eligibility, pre-authorizations, claims support, and maintaining HIPAA-compliant confidentiality.
Customer Service Representative
Phantom Fireworks
May 2024 - Aug 2024 (3 months)
Handled incoming customer inquiries about gift cards, providing balance, activation, redemption, and troubleshooting while maintaining a professional demeanor.
Remote Technical Support Tier 1
Dish Network / Republic Wireless
Provided tier-1 remote technical support and customer service for phone and TV equipment, handled billing/account issues, documented cases, and escalated complex issues per procedures.
Education
Degrees, certifications, and relevant coursework
DCDayton Job Corps
Front Office
Activities and societies: Front desk and clerical training; customer service and phone etiquette; data entry.
Completed Front Office training at Dayton Job Corps focused on front desk, clerical, and customer service skills.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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