CSChantia Stewart
@chantiastewart
Dedicated customer service professional with a passion for patient care.
United StatesWhat I'm looking for
I am an enthusiastic and dedicated professional eager to contribute my skills as a Clinical Operations Representative, Customer Service Representative, Patient Services Representative, or Payment Processor. With a strong background in customer service and a passion for enhancing patient experiences, I am committed to delivering exceptional support and ensuring seamless operations.
Currently, I serve as a Clinical Operations Representative at TurningPoint Healthcare Solutions, where I manage surgical prior authorizations in a high-volume healthcare environment. My experience includes handling inbound and outbound calls, reviewing denial rationales, and coordinating peer-to-peer reviews between physicians. I take pride in streamlining communication between healthcare providers and payers to facilitate timely and accurate authorization decisions.
Previously, I worked as a Customer Service Representative at Grainger, where I assisted customers with placing orders and resolving issues to increase sales. My role as a Patient Services Representative at Humana involved assisting members with medication coverage and boosting customer service satisfaction ratings. I have consistently demonstrated my ability to build strong relationships with customers and enhance their experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Grainger
Aug 2022 - Apr 2023 (8 months)
Assisted customers with placing orders and resolving product or service concerns through inbound calls. Maintained accurate and current customer account data using manual and digital updates. Built and nurtured strong customer relationships to foster loyalty and increase satisfaction ratings.
Patient Services Representative
Humana
Jun 2018 - Aug 2022 (4 years 2 months)
Assisted members with medication refills and insurance claims for medication coverage, breaking down complex plan details. Processed insurance with scripts, requested prescriptions from doctor's offices, and placed over-the-counter pharmacy orders. Boosted customer service satisfaction ratings through consistent quality control.
Clinical Operations Representative
TurningPoint Healthcare Solutions
Apr 2023 - Present (2 years 2 months)
Managed surgical prior authorizations within a high-volume healthcare environment, handling inbound and outbound calls with providers. Coordinated peer-to-peer reviews, evaluated faxes and imaging for completeness, and verified procedure and diagnosis codes for accuracy. Ensured all clinical documentation met payer requirements, streamlining communication for timely authorization decisions.
Payment Processor
PayPal
Jan 2016 - Jun 2018 (2 years 5 months)
Handled escalated calls as a senior agent concerning PayPal credit accounts, completing daily documents and making reports. Wrote accurate invoices and reviewed account documentation. Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions, notifying vendors about account changes.
Education
Degrees, certifications, and relevant coursework
The Studio Academy of Beauty
Esthetics, Esthetics
Activities and societies: Kaizon award winner
Awarded the Kaizon award.
Westwood High School
High School Diploma, High School Diploma
Completed high school education.
Phoenix Community College
Criminal Justice, Criminal Justice
Studied Criminal Justice.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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