Open to opportunities

Chantel Stona

@chantelstona

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Administrative manager who improves operations, budgets, and client experiences across service and education.

United States

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What I'm looking for

I’m looking for a role where I can lead day-to-day operations, manage budgets and compliance, and deliver exceptional customer and client experiences—using data, clear communication, and continuous process improvement.

I’m biochemistry-trained, but I’ve built my career around making operations run smoothly—managing budgets, improving workflow, and strengthening customer and client relationships. As an Administrative Manager, I’ve led hiring, scheduling, training, and performance evaluations while overseeing resources and records management.

I also bring hands-on experience across customer service and digital engagement, including resolution investigation, CRM documentation, quality assurance, and corporate social media strategy. From assisting in early childhood environments to providing personal care support, I consistently focus on safety, clear communication, and measurable process improvement.

Experience

Work history, roles, and key accomplishments

Current

Teacher's Support Assistant

Current

North Fork Discoveries Childcare Center

Feb 2026 - Present (3 months)

Implemented the teacher’s lesson plans and maintained daily classroom schedules while supporting children’s social-emotional and intellectual development. Ensured child safety and coordinated progress updates with parents, staff, and faculty.

Lesson planning Early Childhood Instruction Classroom Scheduling Child Safety

Administrative Manager

CBS Insurance Group LLC

Mar 2024 - Dec 2025 (1 year 9 months)

Supervised and supported administrative staff, including hiring, scheduling, training, and performance evaluations. Managed the department budget and improved workflow and compliance through office policies, records management, and facilities oversight.

Administrative Leadership Hiring Budget Management Policy Development Records Management Workflow Management Compliance Management

Administrative Assistant

CBS Insurance Group LLC

Apr 2023 - Mar 2024 (11 months)

Managed front desk operations, including answering phones, greeting visitors, and scheduling appointments while maintaining accurate calendars. Prepared business communications and maintained filing systems, performed basic bookkeeping/data entry, processed expense reports, and coordinated travel arrangements.

Front Desk Operations Scheduling Bookkeeping Expense Reporting Data Entry Travel Coordination

Social Media Marketer

CBS Insurance Group LLC

Oct 2023 - Feb 2024 (4 months)

Developed and implemented a corporate social media strategy while monitoring online activity to ensure adherence to company guidelines and best practices. Increased participation and supported brand perception through audience engagement and public-facing promotion of the social media strategy.

Social Media Strategy Monitoring Audience Engagement Content Promotion

Personal Care Assistant

Jan 2021 - Jun 2022 (1 year 5 months)

Created care plans by assessing client needs and providing hands-on personal care (bathing, dressing, grooming, toileting) while maintaining client safety. Administered medication as prescribed, supported mobility and physical therapy exercises, and reported health or behavior changes to healthcare providers.

Personal Care Mobility Household Tasks Patient Monitoring Emotional Support Healthcare Coordination

Resolution Specialist

Itelbpo Smart Solutions

Apr 2019 - Sep 2019 (5 months)

Reviewed and prioritized customer complaints by investigating issues through customer input and internal databases. Resolved inquiries through phone/email/chat communication, documented outcomes in the CRM, collaborated across departments, and improved resolution quality via QA, knowledge base updates, and trend analysis.

Customer Support Cross Functional Collaboration Customer Communications QA Trend Analysis

Business Development Assistant

Bess Urban Couture

Sep 2016 - Jul 2019 (2 years 10 months)

Managed a $500,000 budget and optimized accounting processes to reduce discrepancies by 20% and improve financial reporting accuracy. Improved CRM performance for 200+ users, increased client retention by 20%, and strengthened inventory accuracy while reducing overhead costs by 15%.

Budget Management CRM Management Client Retention Inventory Management performance reporting Customer Service Training Process Improvement

Travel Ambassador

Tours & Mentors Caribbean

Jun 2017 - Jun 2018 (1 year)

Coordinated the Tours & Mentors Caribbean initiative, partnering with stakeholders to drive a 20% increase in participant engagement. Recruited 100+ tourists for charitable projects and mentored 20 inner-city youths through educational workshops and academic support.

Program Coordination Stakeholder Engagement Community Outreach Mentoring Coaching Engagement Strategy

Branch Supervisor

YoLife Producers

Jun 2016 - Sep 2017 (1 year 3 months)

Led store operations including freight unload, receiving, product processing, stockroom management, and omni-channel fulfillment to maintain product availability on the sales floor. Supported inventory accuracy, trained new hires on operational best practices, and partnered with merchandising on product placement and brand standards.

Retail Operations Management Inventory Control Omni Channel Fulfillment Product Merchandising

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Science, Biochemistry

Activities and societies: UWI Dance Society; Towers Dance Society; UWI Dance Society; Tennis player (UWI); Volunteer with Tampa Bay Kiddies Carnival and Salvation Army School for the Blind; President, Merl Grove High School Environmental Science Club; second place runner-up in Petroleum Corporation of Jamaica renewable energy competition.

Earned a Bachelor of Science in Biochemistry from the University of the West Indies, graduating in 2018.