Yaritza Isa Rodriguez

Maintain confidential client records and support daily administrative operations, including scheduling, appointment coordination, and attendance tracking. Coordinate with internal departments to ensure timely communication on client services, attendance, and transportation needs.

Managed and prioritized 100+ emails daily to resolve scheduling conflicts for 25 staff members and improve parent response times. Streamlined daily communication between instructors and families, maintained attendance/records, and prepared materials for 350+ students.

Resolved 95% of client inquiries within 24 hours via email and e-commerce platforms to improve customer satisfaction and retention. Coordinated calendars and inventory logs, supported billing processes, and maintained organized digital records.

Oversaw daily routines for multiple children, including meals, activities, and health appointments. Maintained consistent communication with families, provided progress updates, and addressed concerns to support long-term placements and referrals.

Scheduled appointments for 20+ clients per day, reducing wait times and contributing to higher positive reviews. Directed daily staff schedules, managed customer concerns, and supported consistent service standards through improved front-desk workflow.

Provided customer service by identifying needs, offering solutions, and resolving product issues to support sales goals. Handled POS transactions, performed end-of-day cash balancing, and reported discrepancies with accuracy while maintaining effective inventory presentation.

Earned a B.A. in Psychology with a minor in Women’s Studies at SUNY College at Old Westbury from 2011 to 2014.