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Chantelle Gordon

@chantellegordon

Message

Senior Salesforce Functional Lead delivering transformative Salesforce and Vlocity solutions across B2B telecoms.

United Kingdom

Message

What I'm looking for

I’m looking to lead end-to-end Salesforce/SF Industries transformations—functional architecture, Order Management and OmniStudio—while partnering closely with executive stakeholders. I value pragmatic planning, automation-driven simplification, and strong adoption through UAT and guided processes.

I’m a Senior Salesforce Functional Lead with extensive experience delivering Salesforce and SF Industries (Vlocity) transformations across the Caribbean, LATAM, U.S., and EMEA, including major telecommunications programs in Puerto Rico, Panama, Jamaica, and Barbados. I’m known for a steady, high-standard delivery style and principled leadership with a balanced, realistic approach to planning and stakeholder alignment.

I partner with VP/Head of B2B and Product Owners to shape strategic direction, challenge restrictive legacy processes, and build future-ready solutions supported by automation. From leading functional architecture and enterprise program oversight to designing Order Management and OmniStudio Enterprise Sales Module (ESM) solutions, I consistently focus on speed, accuracy, and intuitive user experiences—mentoring teams and guiding adoption through guided processes like Omniscripts and strong UAT cycles.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Functional Lead

Current

Capgemini UK

Jun 2018 - Present (8 years 1 month)

Senior Salesforce functional lead consultant delivering Salesforce and Salesforce Industries (Vlocity) transformations across telecommunications programs in Puerto Rico and the wider Caribbean, LATAM, U.S., and EMEA.

Salesforce Salesforce Industries (Vlocity)Functional Architecture Order Management OmniScripts Enterprise Sales Module Agile Delivery Scrum User Journey Mapping Mentorship

Technical Support Analyst & PM

CoronaGrey

Jan 2017 - Jan 2018 (1 year)

Provided Salesforce technical support, configuration, documentation, and user training while managing related project activities.

Salesforce Support Salesforce Configuration Documentation User Training Project Management

Technical Account Manager

CloudSymphony

Jan 2016 - Jan 2017 (1 year)

Delivered Salesforce support for nonprofit clients and supported post-deployment optimization.

Salesforce Support Post Release Optimization client support

Applications Specialist

Miles33 Ltd

Jan 2014 - Jan 2016 (2 years)

Implemented media booking platforms, delivered technical training, and coordinated escalations.

Technical Training Escalations Media Buying Platforms

IT Administrator

TNT Post Ltd

Jan 2012 - Jan 2013 (1 year)

Managed IT procurement, developed departmental processes, and supported UK/NL IT operations.

IT Procurement IT Operations Support Process Development IT Administration

Consultant

Telecommunications Company

Delivered workshops to map processes and identify inefficiencies, producing case management and ETL optimization recommendations and improving account management via Vlocity CPQ.

Process Mapping Case Management ETL Vlocity Account Management Workshop Facilitation

Functional Lead (SMB)

Global Telecommunications Provider

Acted as proxy product owner for SMB transformation, producing solution documentation and designing simplified workflows for regional operations in Jamaica and Barbados.

Proxy Product Owner Salesforce Industries (Vlocity)Salesforce Vlocity Workflow Design Stakeholder Engagement Mentorship

Functional Lead (Utility)

Multinational Electricity & Gas Utility

Partnered with product owner for discovery, design, and delivery while acting as Scrum Master and supporting training, defect triage, and deployment coordination.

Scrum Master Discovery Functional Design Defect Triage Deployment Coordination Agile Delivery

Functional Architect

Global Telecommunications Provider

Led functional architecture for a next-generation B2B telecommunications stack, partnering with B2B leadership to shape strategy and delivery.

Functional Architecture Salesforce Industries (Vlocity)Enterprise Sales Module Order Management Agile Prototyping Automation

Business Analyst

Telecommunications Provider

Defined eCommerce business requirements across multiple markets, managing Agile artifacts and risk documentation to support roadmap alignment.

Business Analysis Stakeholder Management

Functional Lead (Panama)

Global Telecommunications Provider

Served as proxy product owner for Salesforce Industries (Vlocity) Customer 360 rollout across Panama, shaping architecture and leading alignment between delivery teams.

Proxy Product Owner Salesforce Industries (Vlocity)Ecommerce Cloud Native Architecture UAT Support

Functional Lead (Electricity)

Electricity System Operator

Acted as primary liaison across product, PMO, testing, and business readiness teams, delivering discovery outputs and functional designs while supporting scalable delivery decisions.

User Stories Functional Design Branch Integrity Compliance Solutions Sprint Deliverables Business Readiness

Functional Lead / Program Oversight

Global Telecommunications Provider

Drove enterprise transformation by aligning functional design with commercial strategy, coordinating Agile teams, and governing sprint execution and releases.

Enterprise Transformation Functional Design Integration Order Management OmniScripts Agile Teams Dependency Management