Ola User

Drove a 10% revenue increase through market analysis, competitive positioning, and targeted client acquisition across B2B and B2C channels. Optimized workflows to improve service delivery by 20% and reduce operational costs by 15% via process automation and resource reallocation.

Drove a 10% revenue increase through market analysis, competitive positioning, and targeted client acquisition across B2B and B2C channels. Improved service delivery 20% and reduced operational costs 15% via process automation, and increased team productivity 25% by delivering sales training.

Managed 50+ daily customer inquiries, achieving 95% satisfaction and 98% ticket resolution across email, chat, and phone. Reduced average resolution time by 25% by implementing a customer self-service knowledge base and analyzed weekly platform data to decrease support issues by 20%.

Managed 50+ daily customer inquiries and achieved a 95% satisfaction rating with a 98% ticket resolution rate across email, chat, and phone. Reduced average resolution time 25% through process optimization and improved product and UX outcomes by translating weekly e-commerce data into action plans that decreased support issues 20%.

Coordinated multiple client projects from initiation to delivery, improving project efficiency by 10% and increasing stakeholder satisfaction by 15%. Managed project documentation and communications, and optimized resource allocation to ensure on-time, on-budget delivery while maintaining quality.

Coordinated multiple client projects end-to-end, improving project efficiency 10% and increasing stakeholder satisfaction 15%. Managed documentation and stakeholder communications and optimized resource distribution to deliver on time and on budget while maintaining quality standards.

Drove B2B sales of surveillance and network infrastructure solutions, positioning security capabilities and ROI to increase client security posture by 20%. Reduced client downtime by 30% through pre-sales technical support and post-sales troubleshooting to improve network reliability.

Drove B2B sales of surveillance and network infrastructure solutions, helping increase clients’ security posture by 20% by positioning security capabilities and ROI. Reduced client downtime 30% through pre-sales support, post-sales troubleshooting, and customized solutions based on technical needs assessments.

Led event planning and corporate communications initiatives that generated new business opportunities and improved customer satisfaction. Executed outbound sales strategies (cold calling and industry event participation) to expand the client pipeline and developed strategic partnerships with cross-functional teams.

Led event planning and corporate communications to improve customer satisfaction and generate new business opportunities. Expanded the client pipeline through outbound sales (cold calling and relationship building) and partnership development with cross-functional teams.

Earned a Master of Science in Information Technology with a focus on Cybersecurity at Robert Gordon University in Aberdeen, Scotland.

Completed a Diploma in Business Management through the International College Robert Gordon University (ICRGU).

Earned a Bachelor of Science in Mathematics and Statistics from the University of Lagos.