Chantelle Gordon

At Capgemini UK, I lead enterprise business architecture and solution design for digital and cloud transformations across telecommunications, utilities, retail, and multi-market organisations.

For a global telecommunications provider in Puerto Rico, I spearheaded architecture for a next-generation B2B commerce stack, shaping customer journeys, discounting, quoting, billing, and an integrated self-service B2B Experience Portal. I work directly with VP and director-level stakeholders to replace legacy processes with scalable cloud alternatives.

Across Jamaica, Barbados, Panama, and wider Caribbean and LATAM markets, I have acted as Proxy Product Owner, Agile Program Lead, Functional Lead, and Business Architect for Salesforce Industries (Vlocity), Customer 360, eCommerce, and order-management transformation.

I bring hands-on experience aligning Agile teams, vendors, business leaders, and frontline users around practical workflows that improve adoption, speed, accuracy, and customer experience.