Open to opportunities

Justin Innerarity

@justininnerarity

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Experienced Salesforce Delivery Lead with a focus on project management.

United Kingdom

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What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my Salesforce expertise to drive project success and mentor others.

With over 15 years of experience in the Salesforce ecosystem, I have a proven track record of leading teams to ensure effective project delivery across multiple clouds and industries. My expertise spans Release Management, Agile Delivery, and Technical Leadership, allowing me to drive successful outcomes in complex environments.

As a Delivery Lead at Equiniti, I lead end-to-end delivery of releases, collaborating with internal teams and external partners to prioritize project backlogs. My role as a SCRUM Master has honed my skills in facilitating daily stand-ups and sprint planning, ensuring continuous improvement and team progress. I am passionate about fostering a culture of transparency and accountability, coaching team members in Salesforce best practices.

Throughout my career, I have built trusted relationships with clients, maintained high standards for solution design, and identified process improvements to enhance customer success strategies. I am committed to continuous improvement and mentoring future talent, ensuring that my teams achieve their objectives while delivering exceptional service to our clients.

Experience

Work history, roles, and key accomplishments

Current

Delivery Lead

Current

Equiniti

Apr 2024 - Present (1 year 1 month)

Leading end-to-end delivery of Salesforce releases in a hybrid agile environment. Collaborating with teams to define project backlogs and facilitating SCRUM ceremonies. Providing technical guidance and monitoring project performance.

Salesforce Configuration Scrum Agile Delivery Team Management Project Management Technical Leadership SDLC Process Mapping Continuous Improvement

Delivery Director

Globant

May 2022 - Feb 2024 (1 year 9 months)

Leading multiple projects and delivery teams, acting as the main point of escalation. Building trusted relationships with clients and enhancing satisfaction levels while coaching future talent.

Project Management Client Relationship Management Solution Design Team Leadership Process Improvement Technical Leadership Agile Delivery Communication Skills Problem Solving

Delivery Manager

Wipro

Apr 2021 - Apr 2022 (1 year)

Identifying client needs and serving as the primary contact for escalations. Developing deep client relationships and supporting project managers in resource planning and project delivery.

Client Relationship Management Project Management Communication Skills Escalation Management Budgeting Team Leadership Problem Solving Contract Management Stakeholder Management

Professional Services Team Manager

Sep 2017 - Mar 2021 (3 years 6 months)

Managing Salesforce deliveries and leading a team of 20 professionals. Ensuring project quality standards and aligning team objectives with corporate goals.

Team Leadership Resource Management Mentoring Communication Skills Process Improvement Performance Management

Project Manager & Team Leader

CloudSocius

Jun 2016 - Jul 2017 (1 year 1 month)

Overseeing project management activities and ensuring quality control. Managing Salesforce change requests and providing leadership across teams.

Project Management Team Leadership Quality Control Resource Management Stakeholder Management Communication Skills Process Improvement Agile Methodologies Reporting

Lead Consultant

CloudSocius

May 2015 - May 2016 (1 year)

Managing Salesforce projects from discovery to implementation. Conducting requirements gathering and ensuring adherence to development methodologies.

Requirements Gathering Agile Methodologies Implementation Stakeholder Management Communication Skills Team Collaboration Process Improvement User Training Technical Documentation

Salesforce Administrator

Gorkana Group (Cision)

Jan 2013 - Apr 2015 (2 years 3 months)

Managing Salesforce implementation across multiple departments and ensuring user adoption through training and development of reports and dashboards.

Salesforce Administration User Training Dashboard Development Process Management Communication Skills Reporting User Support Project Management

Salesforce Administrator

Informa / Datamonitor

Mar 2011 - Dec 2012 (1 year 9 months)

Providing support for Salesforce users and managing data imports and dashboard development. Leading projects to enhance business processes and user adoption.

Salesforce Support User Management Dashboard Data Management Dashboard Development Project Management User Training Process Mapping Communication Skills Reporting Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

University of Northumbria

Bachelor of Science, Business Information Systems

Studied Business Information Systems, focusing on the integration of technology and business processes to enhance organizational efficiency and effectiveness.