KUKoreSkin User
@koreskinuser
Customer support specialist with 5+ years in SaaS and e-commerce, focused on technical support and capability development.
South AfricaWhat I'm looking for
I am an experienced and tech-savvy Customer Support Specialist with over five years delivering exceptional client service across SaaS and e-commerce industries.
I specialise in CRM management, technical issue resolution, and designing capability-building programs, having worked remotely and in hybrid environments for organisations including Amazon and Herrmann International.
I design and implement agile, digital-first learning solutions, facilitate workshops, and leverage AI and automation to scale learning effectiveness while maintaining strong stakeholder relationships.
I am known for proactive problem solving, empathetic communication, high attention to detail, and a customer-first mindset that drives continuous improvement and measurable outcomes.
Experience
Work history, roles, and key accomplishments
Client Education Specialist
Herrmann International Inc.
Jun 2022 - Present (3 years 3 months)
Designs and delivers capability-building programs and digital learning solutions, facilitates workshops and coaching, and tracks effectiveness of initiatives to improve employee skills and performance.
AMHandled live chat support, troubleshot technical issues with engineering collaboration, and provided process improvements that enhanced customer experience for e-commerce customers.
Technical Support Representative
CCI - TalkTalk Broadband
Mar 2019 - Dec 2019 (9 months)
Resolved broadband technical issues, processed service orders, coordinated with internal teams, and upsold services while maintaining accurate customer records.
Education
Degrees, certifications, and relevant coursework
Varsity College
Bachelor of Psychology, Industrial Psychology
2018 - 2021
Completed an Industrial Psychology degree with focus on organisational behaviour, HR management, motivation, and inclusion.
Stanger High School
High School Diploma, Secondary Education
2013 - 2017
Completed secondary education with subjects including Mathematics, Biology, English, History, IsiZulu, and Afrikaans.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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