Chris Shabangu

I am a customer-focused professional with two years' experience as a Customer Service Representative at Amazon Development Center (SA), delivering multi-channel support across phone, chat, and email while consistently meeting SLAs and protecting customer data. I excel at troubleshooting, escalation handling, and clear documentation in CRM/ticketing systems, using empathy and strong communication to resolve account, billing, and product inquiries.

I am adaptable and proactive, having collaborated with internal teams to close complex cases and provided product education that reduced repeat contacts; outside work I coached youth soccer, building teamwork, discipline, and trust. I bring reliable time management, active listening, and cross-department collaboration skills to roles focused on improving customer experience and contributing to business success.