Open to opportunities

Chantal Melcher

@chantalmelcher

Message

Results-driven Sales Manager blending remote consultative selling and KPI-driven growth.

Spain

Message

What I'm looking for

I’m looking for a remote-first sales role where I can drive B2B & B2C growth with consultative selling, social/digital lead generation, and KPI-driven pipeline optimization—owning revenue while building long-term customer relationships.

I’m a results-driven Sales Manager with over 13 years of experience in consultative sales across B2C and B2B environments. I’m known as a confident closer with a long-term value creation mindset, backed by real revenue ownership.

In my recent remote roles, I developed and executed digital B2B and B2C sales strategies, generated and qualified leads through social selling and digital channels, and supported the sales journey from initial contact to closing. I also analyze KPIs like reach, conversion, and engagement to optimize the sales pipeline.

As a Sales Coach and Sales Consultant, I conducted structured remote sales consultations, performed needs analysis, created offers, handled negotiation and closing, and managed the entire sales funnel independently. I built a personal B2C customer portfolio while maintaining a structured, KPI-driven approach to revenue, pricing, and customer retention.

Earlier in my career, I delivered consultative sales and strengthened customer satisfaction through customer retention, complaint management, and process optimization support. Whether retail or remote, I focus on cross- and upselling, relationship management, and performance improvements that convert consistently.

Experience

Work history, roles, and key accomplishments

Current

Sales Coach (Remote)

Current

LC Performance Coaching

Feb 2024 - Present (2 years 2 months)

Conducted structured remote sales consultations and sold customized coaching packages through needs analysis, offer creation, negotiation, and closing. Managed the end-to-end sales funnel with responsibility for revenue, pricing, and customer retention.

Remote Sales Sales Coaching Needs Analysis Offer Creation Negotiation Closing Revenue Management Upselling Customer Retention KPI Tracking

Current

Sales Coach

Current

LC Performance Coaching

Feb 2024 - Present (2 years 2 months)

Delivered structured remote sales consultations and sold customized coaching packages, including upselling. Managed the entire sales funnel independently, covering needs analysis, offer creation, negotiation, and closing while owning revenue, pricing, and customer retention.

Remote Sales Sales Consultant Needs Analysis Offer Creation Negotiation Closing Upselling Revenue Ownership Customer Retention

Current

Sales Consultant

Current

Younique

Jan 2018 - Present (8 years 3 months)

Managed active new customer acquisition and long-term relationship management with revenue responsibility for cross-selling and upselling. Used social media to drive lead generation, conversion, and retention while developing and maintaining a B2C customer base.

New Business Acquisition Account Management Cross Selling Upselling Lead Generation Customer Retention Relationship Management B2C Sales

Current

Sales Consultant / Rep

Current

Younique

Jan 2018 - Present (8 years 3 months)

Drove new customer acquisition and long-term relationship management, owning revenue responsibility including cross-selling and upselling. Used social media to generate, convert, and retain customers while developing and maintaining a B2C customer portfolio.

New Business Acquisition Relationship Management Lead Conversion Cross Selling Upselling Account Management Customer Retention CRM

Sales & Social Media Manager

Priocasa Immobilien

Aug 2024 - Jan 2025 (5 months)

Developed and executed digital B2B and B2C sales strategies, generating and converting leads through social selling and digital channels. Analyzed KPI performance to optimize the sales pipeline and supported deals from first contact to closing.

B2B Sales B2C Sales Social Selling Lead Generation Lead Qualification KPI Tracking Sales Pipeline Digital Sales

Optician (Consultative)

Der Augenoptiker Roman Wagner

Aug 2017 - May 2022 (4 years 9 months)

Performed consultative B2C sales of high-quality visual aids and contact lenses, driving revenue growth and customer satisfaction. Supported retention and complaint management and assisted management with process optimization, including deputy workshop management coordination.

Consultative Sales Customer Satisfaction Customer Retention Complaint Management Revenue Growth Process Optimization

Optician (Consultative Sales)

Der Augenoptiker Roman Wagner

Aug 2017 - May 2022 (4 years 9 months)

Provided consultative sales for high-quality visual aids and contact lenses, driving revenue growth and customer satisfaction. Managed customer retention and complaints and supported process optimization as deputy workshop manager.

Consultative Sales Customer Satisfaction Revenue Growth Customer Retention Complaint Handling Process Optimization Sales Closing Account Management

Retail Optician

Apollo & Krass Optik

Sep 2015 - Jul 2017 (1 year 10 months)

Supported in-store customer consulting through needs analysis, product presentation, and closing to maximize conversion. Drove customer value with cross-selling and upselling while maintaining high service quality.

Needs Analysis Product Presentations Closing Cross Selling Upselling Service quality

Optician (Retail Sales)

Apollo & Krass Optik

Sep 2015 - Jul 2017 (1 year 10 months)

Performed in-store customer consulting and needs analysis, presenting products and closing sales. Increased customer value through cross- and upselling while ensuring high service quality and conversion rates.

Retail Sales Needs Analysis Presentation Sales Closing Cross Selling Upselling Conversion Optimization Customer Service