başak bostancıoğlu
@baakbostancolu
Account executive powering high-consideration B2C sales through consultative, trust-based selling.
SpainWhat I'm looking for
I’m a sales professional with 7+ years in high-consideration B2C sales, converting international clients remotely through consultative selling, needs analysis, and objection handling. I like building trust, clearing complexity, and watching measurable results.
Most recently, I built the full sales operation at an 18-specialist international dental clinic from zero—covering process, team, and a referral program that maintained a 4.9-star rating for 3 years straight. I’m especially strong with Turkish and English-speaking clients, and I use structured follow-up to drive consistent conversions.
In my roles, I’ve owned both commercial and operational execution: I built the clinic’s first sales script and lead tracking system, maintained a Google Reviews program with a 4.9-star average, doubled referral rates from 1 in 20 to 1 in 10, and coached a team of 3 treatment coordinators on sales process and objection handling. Currently in Barcelona, I coordinate multi-city European client operations and redesigned internal pricing workflows using AI tooling, cutting turnaround from 2 hours to under 30 minutes.
Experience
Work history, roles, and key accomplishments
Customer Success & Operations Executive
Bracap Global Tours
Jan 2026 - Present (5 months)
Coordinated client operations and supplier relationships across multi-city European tour itineraries, managing commercial negotiations and stakeholder communication across multiple markets. Redesigned pricing workflows with AI tooling, reducing itinerary turnaround from 2 hours to under 30 minutes.
Sales & Operations Manager
Citydent Istanbul
Jul 2021 - Mar 2025 (3 years 8 months)
Built the clinic’s first sales script and lead tracking system from scratch, creating structure and shortening time-to-close across the team. Maintained a stable 4.9-star Google Reviews rating for 3 years (min 5 reviews/week) and doubled referral rate from 1 in 20 to 1 in 10.
Patient Sales Coordinator
Citydent Istanbul
Sep 2017 - Jul 2021 (3 years 10 months)
Managed inbound inquiries from international patients and guided them from first contact to confirmed treatment booking via phone, email, and messaging consultations. Drove relationship-driven follow-up to generate consistent organic referrals and identified the need for a structured sales function.
Coordination Assistant
American Hospital
Oct 2016 - Sep 2017 (11 months)
Coordinated international patient cases across departments, managing approvals and billing compliance while handling cross-functional communication for complex admissions.
Market Research Specialist
7P Think Tank Group
Jun 2015 - Jun 2016 (1 year)
Conducted customer behavior and retention analysis for EU-based clients, then translated findings into commercial improvement recommendations.
Education
Degrees, certifications, and relevant coursework
Uludağ University
Bachelor of Science, Econometrics
Earned a BSc in Econometrics from Uludağ University in 2014.
Google Project Management Certificate, Project Management
Completed a Google Project Management certificate program.
TEFL
TEFL Certificate, Teaching English as a Foreign Language
Completed a TEFL certificate program.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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