Chander Bahadur Bishwokarma
@chanderbahadurbishwo
Detail-oriented IT Support Officer passionate about technology and service.
NepalWhat I'm looking for
I am a detail-oriented IT Support Officer with extensive experience in providing exceptional technical support and user assistance. My journey in the information technology industry has equipped me with a diverse skill set, including hardware diagnostics, software installation, and user support. I have successfully managed help tickets for over 400 users monthly, ensuring a 100% satisfaction rate through effective troubleshooting and problem resolution.
Throughout my career, I have worked with esteemed organizations, including the FIFA World Cup 2022 as a Technical Support Engineer and the Arab Center for Engineering. My commitment to continuous improvement has driven me to implement enhanced assessment techniques and analytical methods, significantly boosting departmental performance. I thrive in environments that challenge my abilities and offer opportunities for growth, and I am eager to contribute my expertise to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Trust Mind
Jan 2022 - Present (3 years 4 months)
Managed IT support operations, handling over 400 help tickets monthly, providing on-phone and online support, and improving user satisfaction through effective troubleshooting and resource management.
Technical Support Engineer
FIFA WORLD CUP 2022, IBC Center
Aug 2022 - Sep 2022 (1 month)
Delivered technical support during the FIFA World Cup, focusing on IT infrastructure and user assistance to ensure smooth operations throughout the event.
IT Support Officer
Arab Center for Engineering
Mar 2013 - Jan 2022 (8 years 10 months)
Provided comprehensive IT support, including troubleshooting hardware and software issues, managing help tickets, and ensuring user satisfaction. Implemented improved assessment techniques to enhance departmental performance and user experience.
Field IT Support
World Link ISP
Jan 2011 - Mar 2013 (2 years 2 months)
Provided field IT support, focusing on network installations, troubleshooting, and customer service to ensure reliable internet services for clients.
IT Desktop Engineer
Scindia School
Oct 2010 - Jan 2011 (3 months)
Supported desktop IT operations, including hardware setup, software installation, and user training to enhance the educational environment.
Education
Degrees, certifications, and relevant coursework
P.B.S.E
S.LC+2
College of Software Engineers
Diploma, Hardware and Networking
CICisco
Certificate, Networking
Accredited with Cisco Online Certificate, New CCNAx, focusing on Routing and Switching.
Tech stack
Software and tools used professionally
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