NSNiraaj Suwal
@niraajsuwal
IT Specialist with over ten years of experience in infrastructure support.
NepalWhat I'm looking for
I am an IT Specialist with over ten years of experience in the IT sector, working with private companies, commercial banks, and NGOs. My expertise lies in networks and system design, as well as systems migrations. I pride myself on my excellent customer handling skills and a positive attitude towards customer service, ensuring that I meet the needs of both clients and colleagues effectively.
Throughout my career, I have successfully managed IT infrastructure and provided comprehensive support for various programs. My role at RTI International involved overseeing IT-related tasks, including managing network devices, ensuring internet access, and maintaining server operations. I have also worked as an Operations Consultant and System Administrator, where I honed my skills in troubleshooting, software installation, and hardware configuration.
My commitment to continuous learning is reflected in my certifications, including Microsoft Certified Solutions Associate (MCSA) and Microsoft Azure Administrator. I am passionate about leveraging technology to enhance operational efficiency and am always eager to take on new challenges that allow me to grow professionally.
Experience
Work history, roles, and key accomplishments
IT Specialist
RTI International
Sep 2022 - Apr 2023 (7 months)
Provided IT infrastructure and system support, including network devices, servers, and backup systems. Managed employee onboarding/offboarding, account setup, and access management. Troubleshot and resolved issues on communication tools, operating systems, and AI/automation tools.
Operations Consultant
PSI Nepal
Dec 2021 - May 2022 (5 months)
Installed and configured software and hardware, providing technical support to employees. Managed computer maintenance, repair, and network infrastructure including servers, printers, and scanners. Administered MS Office 365 and ensured security through access controls, backups, and firewalls.
System Administrator
WWF Nepal
Jul 2021 - Nov 2021 (4 months)
Installed and configured software and hardware, managing network servers and technology tools. Set up accounts and workstations, monitoring performance and maintaining systems. Ensured security through access controls, backups, and firewalls, troubleshooting issues and outages.
Head, Technical Support
Himalayan Bank Ltd.
Mar 2018 - Jun 2021 (3 years 3 months)
Managed logging and processing of support calls, installing and configuring computer hardware, software, and networks. Planned and undertook scheduled maintenance, set up accounts, and resolved password issues. Investigated, diagnosed, and solved computer software and hardware faults, supervising junior staff.
Assistant Hardware Technician
Cybernetics Pvt. Ltd.
Nov 2017 - Feb 2018 (3 months)
Attended in-person meetings to analyze, troubleshoot, and diagnose hardware problems. Installed and configured computer and server systems and applications. Responded to customer inquiries, assisted in troubleshooting, and completed detailed reports.
IT Support Executive
Falcon International
Sep 2015 - Sep 2017 (2 years)
Installed and configured computer networks, routers, and systems, identifying and solving related problems. Consulted with clients to specify system requirements and design solutions. Maintained existing software and hardware, monitored networks, and provided network administration and support.
IT Support
Microtech Computer Pvt. Ltd.
Jul 2014 - Dec 2014 (5 months)
Provided stand-by support at various client locations including Enravel pvt ltd, Nepal bank ltd, and Inland Revenue Department. Installed and configured computer hardware, operating systems, and applications. Monitored and maintained computer systems and networks, troubleshooting system and network problems.
Education
Degrees, certifications, and relevant coursework
Patan Multiple Campus
Bachelor
Studied at Patan Multiple Campus, affiliated with Tribhuvan University. Completed the Bachelor's degree program.
National Institute of Science (NIST) College
+2
Completed the +2 level education at National Institute of Science (NIST) College. The program was under the HSEB board.
Little Angel School
S.L.C.
Completed the School Leaving Certificate (SLC) examination. Attended Little Angel School in Hatiban, Lalitpur.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Social media
Job categories
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