AMAaditya mandal
@aadityamandal
IT professional specializing in L1/L2 technical support, ERP implementation, and network administration.
NepalWhat I'm looking for
I am a results-driven IT professional with over 2 years of experience in L1/L2 technical support, ERP implementation, and IT infrastructure management. I consistently resolve the majority of technical issues on first contact, manage network security and uptime, and deliver ERP training and customization for multiple clients.
I have led full-cycle ERP rollouts, optimized network performance with VLAN and DHCP configurations, and supported infrastructure projects including EV charging setups. I collaborate effectively with cross-functional and international teams, maintain SLAs and KPIs, and produce clear documentation and user training materials to ensure successful implementations.
Experience
Work history, roles, and key accomplishments
IT Officer
Sharda Group
Dec 2024 - Present (11 months)
Manage IT infrastructure, network security, and system updates to ensure 99% uptime; troubleshoot hardware/software issues and maintain domain, cPanel, and email systems while collaborating with international IT teams and vendors.
Senior Support Executive
Dynamic Technosoft Pvt. Ltd.
Sep 2024 - Dec 2024 (3 months)
Led ERP implementations and delivered client training and documentation, customized RDL/RDLC templates, and monitored system performance to meet project timelines.
L2 Technical Support
Dishhome Fibernet
Jun 2023 - Sep 2024 (1 year 3 months)
Resolved complex technical and networking issues, managed escalations and incident root cause analysis, coordinated with vendors and internal teams, and maintained SLA and KPI targets.
L1 Support Executive
Dishhome Fibernet
Jan 2023 - Jun 2023 (5 months)
Provided front-line customer support and basic network troubleshooting, logged and triaged issues, and helped maintain a customer satisfaction score of 4.8/5.
Education
Degrees, certifications, and relevant coursework
Kathmandu Engineering College
Diploma in Computer, Computer Engineering
Completed a Diploma in Computer Engineering from Kathmandu Engineering College.
Shree Sonphi Dashain Mahottari Secondary
+2 Level (Higher Secondary), Higher Secondary
Completed +2 Level (Higher Secondary) education at Shree Sonphi Dashain Mahottari Secondary.
Shree Mahendra Rastriya Ramgopalpur Higher Secondary School
SEE, Secondary Education
Completed the Secondary Education Examination (SEE) at Shree Mahendra Rastriya Ramgopalpur Higher Secondary School.
Availability
Location
NepalAuthorized to work in
Job categories
Skills
Interested in hiring Aaditya?
You can contact Aaditya and 90k+ other talented remote workers on Himalayas.
Message AadityaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
