bishnu pandey

I am a dedicated IT help-desk professional with a Bachelor of IT and extensive experience in technical troubleshooting and customer support. My journey in the IT field has equipped me with the skills necessary to resolve hardware and software issues efficiently, ensuring minimal downtime for users. I am committed to delivering exceptional service and proactively solving problems to enhance user experience.

Throughout my career, I have worked in various roles, including as an IT Support Representative at Tiger Palace Resort and a Technical Support Representative at SUBISU. My responsibilities included diagnosing and resolving technical issues, managing ticket systems, and providing first-level support to users. I have also received recognition for my exceptional customer service and problem-solving abilities, which I consider vital in the IT support landscape.

In addition to my hands-on experience, I have a strong academic background with a Master of Business Administration and a Bachelor of Engineering in Computer Engineering. I am passionate about continuous learning and have participated in various volunteer activities, including providing computer literacy training to students. I believe in the power of technology to transform lives and am eager to contribute my skills to a dynamic team.