Open to opportunities

Gyanindra Oli

@gyanindraoli

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Experienced IT Support Technician with a passion for problem-solving.

Nepal

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What I'm looking for

I am seeking a dynamic role in a growth-oriented company where I can leverage my technical skills and customer service expertise to contribute to organizational success.

I am an experienced IT Support Technician with a strong background in providing exceptional technical support and customer service. My journey in IT began with an Associate Degree from Tribhuvan University, Nepal, and has since evolved into a fulfilling career where I have honed my skills in managing and troubleshooting various IT infrastructures.

Throughout my tenure at MemorialCare Hospital, I have successfully managed Office365, Exchange Online, and provided end-user support for applications like Outlook and Teams. My ability to diagnose and resolve both on-site and remote computing problems has been instrumental in enhancing user satisfaction and organizational efficiency. I thrive in fast-paced environments and am known for my effective communication skills, patience, and problem-solving abilities.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

MemorialCare Hospital

Dec 2018 - Jan 2024 (5 years 1 month)

Provided comprehensive IT support for end users, managing Office365, Exchange Online, and Teams. Responsible for user management, workstation setup, and troubleshooting various technical issues. Ensured smooth operation of IT services and maintained printers and VOIP phones.

Office 365 Exchange Online Teams IT Support ServiceNow Windows 10 VoIP Networking

Desktop Support Technician

Alta Hospitals

Sep 2017 - Oct 2018 (1 year 1 month)

Deployed Windows 10 systems and provided post-deployment support. Diagnosed software and hardware issues, documented upgrade requests, and assisted users remotely. Managed Active Directory and created support tickets for effective issue resolution.

Windows 10 Active Directory IT Support Ticketing Systems Troubleshooting Deployment Documentation User Support

Education

Degrees, certifications, and relevant coursework

Tribhuvan University

Associate Degree, Desktop Support

2017 - 2018

Completed an Associate Degree in Desktop Support Technician, focusing on deploying Windows 10 laptops and desktops, diagnosing software and hardware errors, and providing post-deployment support.