Open to opportunities

Arun Khadka

@arunkhadka

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Experienced IT support technician specializing in Windows, networking, and monitoring.

Nepal

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What I'm looking for

I seek a hands-on IT support or operations role where I can apply monitoring, troubleshooting, and customer-facing skills, contribute to uptime, and grow into broader systems or network responsibilities.

I am an IT Support Technician with over two years of hands-on experience delivering technical support for Windows environments and networking services.

I have improved IT processes to boost efficiency by 20% and provided technical support to over 1,000 end-users, achieving a 98% customer satisfaction rate.

My daily work includes troubleshooting live TV streaming with FFmpeg, server and channel monitoring with Nagios, Grafana, and Cacti, and managing tickets and analytics using Power BI and CRM systems.

I focus on fast, reliable resolutions, clear customer communication, and continuous improvement of monitoring and support processes to maintain high availability and service quality.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Support Technician

Current

NETTV Pvt Ltd

Nov 2024 - Present (1 year)

Monitor and troubleshoot live TV channels and streaming pipelines in Linux using FFmpeg and maintain high availability via server monitoring tools, improving operational efficiency and incident response.

FFMPEG Nagios Grafana Cacti Linux Satellite Tuning Power BI

IT Support Specialist

Worldlink Communications Ltd

Jan 2023 - Jun 2024 (1 year 5 months)

Provided front-line technical support for internet and networking services to 1,000+ end users, achieving a 98% customer satisfaction rate and consistently exceeding response and resolution metrics.

Customer Support Networking CRM Ticketing Troubleshooting Performance Metrics