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Respond to customer inquiries on products, order status, and delivery via email or phone. Investigate order issues, handle complaints, and process refunds and returns per company policy.

Recruit vet clinics and coordinate schedules and updates. Provide admin support, create reports, manage invoices, and handle social media groups and portfolios.

Monitor and update inventory, coordinate between clients and internal teams, verify order data, and track order status and pricing.

Conducted surveys to customers about the platform and products, and called customers to gather more information on their feedback.

Assisted customers with inquiries about orders and accounts via chat, email, and social media. Coordinated with logistics and warehouse to locate orders.

Verified sold orders by agents from the system and updated reports on valid sales. Called customers to verify product completion.

Listened to call recordings of agents and verified compliance on sales processes. Submitted feedback reports to supervisors and attended team meetings.

Assisted customers with bill, account, and order inquiries via phone. Upsold services and processed orders until activation/completion.

Processed sold orders of agents on the system and coordinated order information between agents and customers.

Assisted customers with their inquiries and issues on orders via email.

Completed a Certificate in Teaching Profession in 2012.

Studied Mass Communications with a focus on Journalism, earning a Bachelor of Arts degree in 2011.