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Jocel Sanje

@jocelsanje

Outreach and customer support professional driving lead generation, sales engagement, and multi-channel customer success.

Philippines

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What I'm looking for

I’m looking for a role where I can combine lead generation and customer support to improve satisfaction and revenue—using compliance-minded, data-driven communication across chat and phone, with strong collaboration and growth opportunities.

I’m an outreach and customer support professional specializing in lead generation, sales engagement, and multi-channel communication. I coordinate targeted outreach campaigns, monitor lead generation workflows, and use data-driven strategies to optimize client interactions.

Across travel, retail, flowers, animal, and technical support accounts, I resolve customer inquiries through chat and phone channels, process orders and modifications, and handle payment discrepancies and billing inquiries. I also escalate critical concerns appropriately to improve issue resolution speed, customer retention, and service quality.

I bring a strong focus on compliance monitoring, fraud prevention, and attention to detail—ensuring accurate information, reliable transactions, and adherence to company policies. I collaborate cross-functionally with marketing, sales, inventory, shipping, delivery, and technical teams to drive revenue growth and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

DMS Education

Aug 2025 - Dec 2025 (4 months)

Coordinated targeted lead outreach campaigns to increase lead engagement and improve lead qualification accuracy. Monitored lead generation workflows for compliance and partnered with marketing and sales to align messaging and improve conversion rates.

Lead Generation Sales Outreach Campaign Coordination Lead Qualification Compliance Monitoring Data Privacy

Customer Support & Sales

Sutherland Global Services

Mar 2017 - Aug 2025 (8 years 5 months)

Provided chat and phone customer support for travel, retail, and technical accounts, resolving inquiries, processing bookings/orders, and escalating critical issues to improve service delivery. Identified upselling opportunities, reconciled payments, verified account details to prevent fraud, and supported clients with troubleshooting and training to improve satisfaction.

Chat Support Phone Support Upselling Payment Reconciliation Fraud Prevention Technical Troubleshooting Customer Escalation Client Training

Retail Order Taking Agent

Concentrix Daksh

Apr 2014 - Apr 2016 (2 years)

Processed sales orders via phone with accurate data entry, handled returns and billing inquiries, and resolved issues through clear customer communication. Coordinated with inventory and shipping teams to confirm product availability and delivery timelines while maintaining transaction records for compliance.

Returns Data Entry Customer Service Transaction recording