Open to opportunities

Febbie Garcia

@febbiegarcia

Message

Order Manager skilled in customer service, order processing, and inventory/billing optimization.

Philippines

Message

What I'm looking for

I’m looking for an order management or customer-operations role where I can streamline order processing and billing, reduce downtime through proactive coordination, and improve customer satisfaction through fast, effective communication.

I’m a Detail-oriented and Dedicated Order Manager with extensive experience in Customer Service, Order Processing, and Inventory Management. I’ve consistently improved customer satisfaction through effective communication and timely resolution of issues, including optimizing order processing for large clients to drive a 20% improvement in satisfaction scores.

Across my roles, I’ve monitored and tracked order progress, proactively addressed delays, and coordinated service activation by scheduling Test and Turn Ups to reduce potential downtime. I’m also experienced in billing order submission accuracy, plus delivering high-quality customer support—earning a resolution satisfaction rate of over 90% while maintaining confidentiality and compliance with data protection standards.

Experience

Work history, roles, and key accomplishments

Verification Call Representative

ClearSource

Nov 2020 - Feb 2024 (3 years 3 months)

Executed verification calls for customers and sales athletes to support order progression and timely updates. Communicated clearly to keep stakeholders informed throughout order status changes.

Order Verification Customer Communications Relationship Management Timely Follow Ups

Account Services Manager / Order Manager

West Contacts Solutions / Alorica

Jun 2013 - Nov 2020 (7 years 5 months)

Optimized order processing for large clients, improving customer satisfaction scores by 20% through timely fulfillment and accurate billing. Coordinated service activation scheduling, monitored order progress, and ensured prompt, accurate invoicing upon completion.

Order Processing Billing Management Client Relationship Management Service Activation Scheduling Troubleshooting Quality Assurance

Consultant for PayPal (UK)

Sutherland Global Services

Jan 2012 - Oct 2012 (9 months)

Assisted PayPal customers with financial inquiries while maintaining confidentiality and strengthening trust in support interactions. Provided detailed guidance and estimated timelines for online bank transfers to support customer decision-making.

Customer Support Financial Inquiry Handling Confidentiality Bank Transfers Troubleshooting Service quality Relationship Management

Customer Service Representative (PayPal)

Eperformax

Sep 2008 - Jan 2012 (3 years 4 months)

Resolved PayPal customer inquiries via calls and emails, achieving a resolution satisfaction rate of over 90%. Supported customers with timely online transaction tracking and maintained secure, organized customer records to meet data protection standards.

Customer Service Email Support Case Management Troubleshooting Data Protection

Marketing Associate

Eperformax

Jan 2007 - Jul 2008 (1 year 6 months)

Facilitated timely order placements to ensure product availability and enhance customer satisfaction. Resolved product functionality issues by processing exchanges and supporting customer retention through reliable follow-through.

Order Placement Exchange Customer Satisfaction Communication Relationship Management Team Collaboration

Marketing Associate (Outbound)

CallExpand

Oct 2006 - Oct 2006 (0 months)

Executed outbound call strategies to engage potential customers and support team sales objectives. Drove lead generation through structured outreach during the campaign period.

Outbound Calling Lead Generation Sales Support Customer Engagement Strategic Outreach Team Collaboration Communication