Open to opportunities

Wilmer Oliquino

@wilmeroliquino

Message

I am a customer service executive improving e-commerce order and logistics experiences.

Philippines

Message

What I'm looking for

I'm seeking a customer-facing role in a collaborative, growth-focused company where I can improve e-commerce order and logistics workflows, reduce customer effort, and expand my support and operations skills.

I am a seasoned customer service professional with experience across e-commerce and logistics, including roles at Lazada, Ingram Micro, and Nook & Cranny. I handled email support, order processing, in-transit concerns, and served as a bridge between associates, executives, and carriers.

I consistently negotiated resolutions, closed online sales, set up delivery appointments and third-party carriers, and used the triple R method to reduce customer effort and improve satisfaction.

I am motivated to grow professionally and bring strong communication, multitasking, and technical skills (Oracle, Zendesk, Odoo, NetSuite, Microsoft 365, Shopify) to roles focused on customer experience, order operations, and e-commerce support.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Nook & Cranny SG Pte. Ltd.

Jan 2024 - Jan 2025 (1 year)

Handled order entry and delivery/servicing appointment setup via Shopify, negotiated resolutions, and closed online sales while addressing all customer inquiries.

Shopify Order Management Customer Service Sales Problem Solving Zendesk Communication

Associate II, Customer Care

Ingram Micro

Feb 2016 - Mar 2023 (7 years 1 month)

Managed in-transit customer care and logistics, coordinating between internal associates, executives, and carriers while handling third-party carrier setup and escalations.

Logistics Coordination Customer Service Escalation Management Communication