MD
Open to opportunities

Muhasin Durrant

@muhasindurrant

Empathetic customer service representative with 8 years in health tech.

United Kingdom

What I'm looking for

I am looking for a role that values empathy and efficiency, with opportunities for growth.

I am an Italian-speaking customer service representative with over 8 years of experience in the health tech SaaS industry. My journey has equipped me with a strong commitment to patient advocacy and customer satisfaction. I thrive in fast-paced environments, adeptly managing client needs while ensuring efficient case resolutions. My experience includes remote work, where I have honed my skills in communication, problem-solving, and decision-making.

In my most recent role as a Remote Patient Care Coordinator at Medefer LTD, I was the main point of contact for clients, processing appointments and responding to inquiries through various channels. I utilized technology systems such as Google Suite, Zendesk, and Freshdesk to enhance customer interactions and gather valuable feedback for service improvement. My proactive approach has led to increased patient engagement and satisfaction, showcasing my ability to adapt to changing environments and client needs.

With a strong foundation in customer service, I am eager to leverage my skills in a new role where I can make a significant contribution. I am dedicated to fostering positive relationships and ensuring that clients receive the best possible support and care.

Experience

Work history, roles, and key accomplishments

QP

Pharmacy Assistant

Queens Road Pharmacy

Apr 2015 - Mar 2019 (3 years 11 months)

Assisted in pharmacy operations by greeting visitors, managing inquiries, and maintaining accurate patient records. Supported the Head Pharmacist with medication data and inventory management, ensuring confidentiality and compliance.

TN

Student Nursery Assistant

Twinkle Stars Day Nursery

Jan 2013 - May 2013 (4 months)

Promoted the holistic development of children by assisting in meal preparation and maintaining a safe environment. Engaged with children to support their growth and learning.

Education

Degrees, certifications, and relevant coursework

LC

Lambeth College

NCFE Level 1 Award, Employability Skills

2014 - 2014

Completed the NCFE Level 1 Award in Employability Skills, focusing on essential skills for the workplace.

CF

Clapton Girls' Sixth Form

BTEC Level 3, Health & Social Care

2011 - 2013

Grade: Distinction*

Studied BTEC Level 3 in Health & Social Care, gaining in-depth knowledge of health care practices and policies.

CA

Clapton Girls' Academy

BTEC Level 3, Health & Social Care

2011 - 2013

Grade: Distinction*

Studied BTEC Level 3 in Health & Social Care, gaining knowledge and skills relevant to the health sector.

CT

Clapton Girls' Technology

GCSE, General Education

2005 - 2010

Grade: A-C

Achieved GCSEs including Maths and English, providing a strong foundation for further education.

Tech stack

Software and tools used professionally

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Muhasin Durrant - Remote Patient Care Coordinator - Medefer LTD | Himalayas