Muhasin Durrant
@muhasindurrant
Empathetic customer service representative with 8 years in health tech.
What I'm looking for
I am an Italian-speaking customer service representative with over 8 years of experience in the health tech SaaS industry. My journey has equipped me with a strong commitment to patient advocacy and customer satisfaction. I thrive in fast-paced environments, adeptly managing client needs while ensuring efficient case resolutions. My experience includes remote work, where I have honed my skills in communication, problem-solving, and decision-making.
In my most recent role as a Remote Patient Care Coordinator at Medefer LTD, I was the main point of contact for clients, processing appointments and responding to inquiries through various channels. I utilized technology systems such as Google Suite, Zendesk, and Freshdesk to enhance customer interactions and gather valuable feedback for service improvement. My proactive approach has led to increased patient engagement and satisfaction, showcasing my ability to adapt to changing environments and client needs.
With a strong foundation in customer service, I am eager to leverage my skills in a new role where I can make a significant contribution. I am dedicated to fostering positive relationships and ensuring that clients receive the best possible support and care.
Experience
Work history, roles, and key accomplishments
Remote Patient Care Coordinator
Medefer LTD
Feb 2022 - Sep 2023 (1 year 7 months)
Managed patient care coordination remotely, handling appointments, client communications via phone, email, and live chat. Ensured timely completion of appointments and gathered client feedback for service improvement. Utilized various technology systems for patient tracking and data management.
Remote Patient Care Coordinator
Medefer LTD
Feb 2022 - Sep 2023 (1 year 7 months)
Managed patient care coordination remotely, handling appointments, client communications via phone, email, and live chat. Ensured timely completion of appointments and gathered client feedback for service improvements. Utilized various technology systems for patient tracking and data management.
Pharmacy Dispenser
Douglas Pharmacy
Mar 2019 - Jan 2022 (2 years 10 months)
Welcomed visitors and handled queries in person and over the phone. Maintained confidentiality of patient interactions and managed appointment bookings while ensuring a clean reception area.
Pharmacy Dispenser
Douglas Pharmacy
Mar 2019 - Jan 2022 (2 years 10 months)
Welcomed visitors and handled queries in person and over the phone. Maintained confidentiality of patient interactions and ensured a clean reception area. Managed appointment bookings and maintained pharmacy files using Microsoft Office.
Pharmacy Assistant
Queens Road Pharmacy
Apr 2015 - Mar 2019 (3 years 11 months)
Assisted in pharmacy operations by greeting visitors, maintaining patient records, and managing medication inventory. Supported the Head Pharmacist with medication data and ensured confidentiality in all patient interactions.
Pharmacy Assistant
Queens Road Pharmacy
Apr 2015 - Mar 2019 (3 years 11 months)
Assisted in pharmacy operations by greeting visitors, managing inquiries, and maintaining accurate patient records. Supported the Head Pharmacist with medication data and inventory management, ensuring confidentiality and compliance.
Student Nursery Assistant
Twinkle Stars Day Nursery
Jan 2013 - May 2013 (4 months)
Promoted the holistic development of children by assisting in meal preparation and maintaining a safe environment. Engaged with children to support their learning and development.
Student Nursery Assistant
Twinkle Stars Day Nursery
Jan 2013 - May 2013 (4 months)
Promoted the holistic development of children by assisting in meal preparation and maintaining a safe environment. Engaged with children to support their growth and learning.
Education
Degrees, certifications, and relevant coursework
Lambeth College
NCFE Level 1 Award, Employability Skills
2014 - 2014
Completed the NCFE Level 1 Award in Employability Skills, focusing on essential skills for the workplace.
Clapton Girls' Sixth Form
BTEC Level 3, Health & Social Care
2011 - 2013
Grade: Distinction*
Studied BTEC Level 3 in Health & Social Care, gaining in-depth knowledge of health care practices and policies.
Clapton Girls' Academy
BTEC Level 3, Health & Social Care
2011 - 2013
Grade: Distinction*
Studied BTEC Level 3 in Health & Social Care, gaining knowledge and skills relevant to the health sector.
Clapton Girls' Technology
GCSE, General Education
2005 - 2010
Grade: A-C
Achieved GCSEs including Maths and English, providing a strong foundation for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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