Jamie-Lee Fox

Coordinated medication referrals for clients from AXA Health and NHS/Right to Choose pathways, ensuring a smooth and timely process. Activated referrals on the CMS system and managed the dissemination of essential documentation to clients. Contributed to service improvements by offering feedback and proposing innovative ideas to enhance the client journey and operational efficiency.

Acted as the first point of contact for clients and practitioners, providing responsive and compassionate support. Monitored client and practitioner queries via Zendesk, delivering timely resolutions while maintaining high standards of service. Proactively suggested process improvements to enhance the client experience and operational efficiency.

Answered customer queries via phone, email, and live chat, inputting details onto the CRM system. Collaborated with team members to achieve team target results, consistently overachieving personal CSAT and KPI targets. Liaised with third parties on customer's behalf, resolving issues that had arisen.

Currently in my second year of a BPS-accredited BSc in Psychology. Focused on enhancing my expertise in mental health and support services, aiming to contribute my knowledge, resilience, and commitment to roles that significantly impact people's lives.

Achieved a Certificate of Higher Education in Psychology. This foundational study provided a strong understanding of psychological principles and research methods.