Cesar Canas

I am a seasoned Customer Success Representative with 14 years of experience in customer service, event supervision, and team leadership. I have a proven track record resolving customer issues, developing procedures, and improving operational efficiency at large organizations.

At Wells Fargo I deliver exceptional customer service by promptly assessing and resolving inquiries, collaborating with colleagues to implement new objectives and procedures, and maintaining comprehensive product and policy knowledge. My focus is on accurate support and process improvement.

Previously at Embassy Suites I managed large-scale event execution, oversaw inventory and supply management, and directed staff recruitment, training, and performance evaluations. I handled conflict resolution and client concerns to ensure smooth event delivery.

I hold a Google IT Certification (May 2023) and a high school diploma (May 2007). I bring technical proficiency with Windows, Microsoft Office, wireless networks, and security software, paired with strong communication, adaptability, and problem-solving skills to a Customer Success role.