Chelsea Mason
@chelseamason
Customer support specialist with 5 years of experience in service.
United StatesWhat I'm looking for
With over five years of experience in customer service, I have honed my skills in resolving inquiries and managing high-volume communications. My journey has taken me through various roles, including Customer Success Specialist at Gusto and Customer Service Associate at Capitol Bridge and FEMA Corporation. In these positions, I have consistently delivered comprehensive email support, coordinated with team members, and overseen renewal operations, all while maintaining a focus on clear communication and product comprehension.
My background in staffing coordination has also equipped me with strong organizational skills, allowing me to manage full-cycle recruitment processes and foster relationships with clients. I pride myself on my ability to troubleshoot issues and maintain service quality standards, ensuring that customer interactions are handled with precision and promptness. I am passionate about continuous improvement and thrive in environments where I can contribute to enhancing service delivery and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Gusto / Apex Systems
Sep 2022 - Present (2 years 9 months)
Deliver comprehensive email support by utilizing technology to investigate and resolve customer inquiries, focusing on clear communication and product comprehension. Coordinate with team members and external stakeholders to streamline support issue resolution.
Customer Service Associate
Capitol Bridge / Apex Systems
May 2022 - Jun 2022 (1 month)
Provided comprehensive assistance to customers on financial aid, housing, and loan eligibility, ensuring precision and promptness in support. Handled a high volume of inbound and outbound calls.
Customer Service Associate
FEMA Corporation / Apex Systems
Jun 2021 - May 2022 (11 months)
Addressed customer inquiries on various platforms and ensured resolution in compliance with service quality standards. Conducted in-depth research to resolve customer concerns.
Staffing Coordinator
Ascend Staffing
Dec 2020 - May 2021 (5 months)
Managed full-cycle recruitment processes, conducting interviews and facilitating onboarding to maintain a steady pipeline of qualified candidates. Oversaw daily operations emphasizing employee management.
Printing Press Operator
Xerox
Nov 2018 - Dec 2020 (2 years 1 month)
Managed finishing and production equipment operations, resolving technical issues to maintain continuous workflow and adherence to output targets. Performed quality inspections to maintain production standards.
Education
Degrees, certifications, and relevant coursework
Chelsea hasn't added their education
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