celine pratiwi

I’m a detail-oriented Administrative and Customer Support Specialist with experience in banking, remote administration, and call center environments. I’m known for delivering accurate, professional results while handling real-time customer needs in both Indonesian and English.

In my call center role, I managed inbound and outbound customer inquiries via phone and email, providing technical and service support with timely issue resolution. I also handled CRM system work, case documentation, follow-ups, and maintained SLA compliance while meeting daily performance KPIs.

As an Administrative Staff & Project Coordinator, I managed client data, contracts, invoices, and remote digital documentation for 2+ years. I respond to clients via WhatsApp and online platforms, coordinate schedules and vendor communication, and prepare planning checklists and administrative reports using Google Docs and Microsoft Excel.

My banking experience strengthened my reliability, data confidentiality, and compliance mindset through zero-error transaction processing and customer account support. I bring bilingual communication (C1 Advanced, EF SET certified) plus strong document management and remote collaboration skills to keep every client experience smooth and high-quality.