Aurelie Salsabilla
@aureliesalsabilla
Experienced bilingual customer support specialist skilled in technical troubleshooting, data analysis, and prioritizing complex issues.
IndonesiaWhat I'm looking for
I am a bilingual customer support specialist with demonstrated success in technical troubleshooting, data analysis, and issue prioritization, ranked among the top service consultants within a global support team while leading shifts and managing escalations.
I use tools such as Salesforce, Sabre GDS, PowerBI, and Microsoft Excel to diagnose problems, document interactions, and meet SLAs; my attention to detail has reduced errors and earned multiple positive stakeholder reviews.
My background includes frontline banking experience, translation work, and internships supporting HR and product teams; I hold a degree in Banking Management with strong academic performance and relevant certifications in customer service and accounting.
Experience
Work history, roles, and key accomplishments
Helio Support Consultant
ATI Business Group
Jul 2023 - Present (2 years 2 months)
Provide technical support for Helio Platform users via phone, email, and chat; ranked in the top 10 global service consultants and led weekend shifts while managing escalations to ensure continuity of service.
Teller
PermataBank
Feb 2023 - Jul 2023 (5 months)
Accurately processed deposits, withdrawals, transfers, and currency exchanges while ensuring compliance with banking policies and delivering professional customer service to maintain positive client experiences.
Translator
Freelance
Sep 2022 - Feb 2023 (5 months)
Translated written and audio content between Indonesian and English, preserving tone and cultural nuance while meeting tight deadlines and managing multiple projects concurrently.
Human Resources & Product Intern
Bank Rakyat Indonesia
Jan 2022 - Apr 2022 (3 months)
Supported HR logistics and product teams by conducting monthly invoice audits, performing precise data entry (processing 500 EDC/QRIS records in two days), and contributing to improved client satisfaction.
Education
Degrees, certifications, and relevant coursework
UAUniversitas Airlangga
Banking Management
2019 - 2022
Grade: 3.82
Completed a Banking Management program at Universitas Airlangga with a 3.82 GPA from September 2019 to August 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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