Open to opportunities

diah pertiwi

@diahpertiwi

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Detail-oriented virtual assistant with five years' experience in banking, pawnbroking, and administrative support.

Indonesia

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What I'm looking for

I am seeking a role where I can apply virtual assistance and banking experience to improve processes, support clients, and grow within a collaborative, customer-focused team.

I am a meticulous virtual assistant and former banking professional with five years of experience across pawnbroking and banking sectors, and a Bachelor of Education from Borneo Tarakan University. I specialize in administrative coordination, customer service, financial transaction processing, and data management, consistently improving operational efficiency and client satisfaction.

I bring proven skills in virtual collaboration tools, technical support for meeting platforms, and financial analysis, complemented by certifications in virtual assistance and marketing campaign creation. I am disciplined, detail-oriented, and focused on delivering reliable, confidential support that enables teams and clients to operate smoothly.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2024 - Present (2 years 1 month)

Provided administrative support, customer service, research, and technical assistance for multiple clients, maintaining organized digital file systems and timely communication to improve client satisfaction.

Customer Support Data & Research Document Management Virtual Meeting Tools Troubleshooting Google Workspace

Teller

PT. Pegadaian

Apr 2019 - Jan 2024 (4 years 9 months)

Processed cash transactions with accuracy and security, cross-sold products to customers to increase branch sales, and built strong customer relationships to support banking needs.

Cash Handling Transaction Processing Customer Service Cross Selling & Compliance Attention To Detail

Marketing Officer

PT. Bank Mandiri

Oct 2017 - Oct 2018 (1 year)

Executed cross-selling and up-selling strategies, maintained customer accounts and relationships, and supported customers through banking transactions while pursuing new client acquisition.

Sales Cross Selling Customer Relationship Management Account Management Prospecting Communication

Marketing Officer

PT. BNI 46

Apr 2015 - Apr 2016 (1 year)

Conducted market research to identify customer acquisition opportunities, presented banking products to prospects, and handled routine transactions ensuring security and accuracy.