Miranti Anindita Putri Wardani

I’m a resourceful, highly adaptable customer service professional with a Bachelor’s degree in English Literature (American Studies) and over three years of proven experience in the banking sector. I’ve also supported SME customers in a remote fintech environment, handling service through both digital and in-person channels. I bring strong communication, analytical thinking, and problem-solving to every interaction.

In my roles at Bank bjb, I manage and resolve 100+ customer inquiries and complaints weekly while guiding clients through banking products, loans, and account services. I’ve delivered customer education sessions that increased awareness and adoption of digital banking services by 80%, and I’ve reduced transaction-related concerns by 75%. Across onboarding, verification, account access, settings, and documentation, I stay precise to ensure compliance and error-free records.

Currently, as a Customer Support Specialist - SME, I act as the primary support contact via chat and email, assisting with transactions, transfers, cards, tariff plans, and feature availability. I handle sensitive cases—such as account reviews, restrictions, disputes, and chargebacks—with professionalism and care, collaborating with Compliance, Payments, and Product to reach full resolution. I’m looking for remote roles where attention to detail, clear written communication, and self-motivation directly translate into great customer outcomes.