Open to opportunities

Catherine Calhoun

@catherinecalhoun1

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Organised virtual assistant delivering administrative support and customer service to help businesses run efficiently.

Kenya

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What I'm looking for

I’m looking for a role where I can manage calendars, email, and customer requests, coordinate tasks with a team, and use tools like Google Workspace and HubSpot to keep operations running smoothly.

I’m an organised, detail-oriented virtual assistant with hands-on experience in administrative support, customer service, and team coordination. I manage schedules, communicate professionally with clients, and handle multiple responsibilities at the same time.

In customer-facing roles, I’ve assisted customers in selecting the right products, handled inquiries and complaints professionally, and resolved issues effectively. I consistently delivered results by using strong communication to meet monthly targets.

I also bring leadership and coordination experience from managing volunteers and planning youth programmes, including logistics for 10+ community events annually. I handled team schedules, communications, task delegation, community outreach, and supported fundraising drives to help the organisation grow.

From providing home-based care, I built a reliable routine around accurate records of client wellbeing, medication reminders, and appointment scheduling with zero missed appointments. I’m eager to apply my interpersonal skills and organised workflow to help businesses operate more efficiently.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Team Leader

Current

YoungLife Organisation

Jan 2023 - Present (3 years 7 months)

Led a team of volunteers to plan and deliver youth programmes, coordinating logistics for 10+ community events annually. Managed schedules and communications, supported outreach and fundraising, and mentored emerging leaders.

Logistics Coordination Scheduling Communications Management Task Delegation Community Outreach Fundraising Support Mentor Team Leadership Event Planning Fundraising

Caregiver

Home-based clients and special needs

Aug 2024 - Feb 2026 (1 year 6 months)

Delivered caregiving support, coordinated schedules, and maintained detailed records across Google Sheets.

Caregiving Scheduling Record keeping Google Sheets

Home-Based Caregiver

Private Client

Jan 2025 - Jan 2026 (1 year)

Provided daily personal care and living support while maintaining records of client wellbeing. Managed medication reminders and appointment scheduling and communicated with family members to coordinate care plans.

Medication Reminders Appointment Scheduling Client Wellbeing Record Keeping Communication With Families Care Coordination

Customer Care Support

Wajose Smartwear

Nov 2023 - Aug 2024 (9 months)

Assisted customers with selecting appropriate products and handled inquiries and complaints professionally to resolve issues effectively. Consistently achieved monthly targets through communication and customer support.

Customer Service Complaint Handling Issue Resolution Customer Satisfaction Professional communication Problem Solving Sales Product Knowledge