Catherine Calhoun
@catherinecalhoun
Virtual Assistant specializing in administration, customer service, and scheduling.
What I'm looking for
I’m an organised, detail-oriented Virtual Assistant with hands-on experience in administrative support, customer service, and team coordination. I manage schedules, communicate professionally with clients, and handle multiple responsibilities simultaneously.
As a Volunteer Team Leader at YoungLife Organisation, I lead a team of volunteers to plan and deliver youth programmes, coordinating logistics for 10+ community events annually. I manage team schedules, communications, task delegation, and community outreach, while also supporting fundraising drives and mentoring emerging leaders.
I’ve also supported customers directly as a Customer Care Support representative, handling inquiries and complaints professionally to resolve issues effectively and achieve monthly targets. In private caregiving work, I provided daily personal care, maintained accurate records of client wellbeing, and ensured medication reminders and appointment scheduling with zero missed appointments.
Experience
Work history, roles, and key accomplishments
Volunteer Team Leader
YoungLife Organisation
Jan 2023 - Present (3 years 6 months)
Led a team of volunteers to plan and deliver youth programmes, coordinating logistics for 10+ community events annually. Managed schedules and communications, coordinated community outreach, supported fundraising drives, and mentored emerging leaders.
Home-Based Caregiver
Private Client
Jan 2025 - Jan 2026 (1 year)
Provided daily personal care and living support while maintaining accurate records of client wellbeing. Managed medication reminders and appointment scheduling, and communicated with family members to coordinate care plans.
Customer Care Support
Wajose Smartwear
Nov 2023 - Aug 2024 (9 months)
Assisted customers with product selection to improve customer satisfaction and handled inquiries and complaints professionally to resolve issues effectively. Achieved monthly targets through effective customer communication.
Education
Degrees, certifications, and relevant coursework
Rafa Institute of Disability
Certificate in Caregiving, Caregiving
2023 - 2024
Completed a Certificate in Caregiving at Rafa Institute of Disability from 2023 to 2024.
Menengai High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2019 - 2022
Earned the Kenya Certificate of Secondary Education (KCSE) at Menengai High School from 2019 to 2022.
Availability
Location
Authorized to work in
Job categories
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