Open to opportunities

Elijah Becerra-Chen

@elijahbecerra-chen

Message

Data analyst focused on turning operational and customer data into clear, actionable insights.

United States

Message

What I'm looking for

I’m looking for a role where I can use SQL and Tableau to turn customer and operational data into clear decisions, partnering closely with stakeholders. I thrive in teams that value KPI-driven improvement, strong communication, and measurable impact.

I’m a multilingual data-focused professional who blends customer success and operations with hands-on analytics. I translate complex metrics into clear, stakeholder-ready insights and recommendations that drive measurable outcomes.

Through end-to-end analytics work, I’ve used SQL (PostgreSQL) and Tableau to build executive-ready dashboards and production-quality datasets. In an e-commerce project, I connected revenue and delivery performance to customer satisfaction, identifying drivers of growth and key retention risks from operational signals.

In customer-facing and content operations roles, I’ve tracked KPIs, validated data quality at scale, and improved processes using structured reporting. I’m experienced coordinating across teams and turning weekly data into actionable updates for decision-makers.

I bring strong communication, cross-functional collaboration, and a continuous-improvement mindset grounded in SOP development and KPI-driven execution. I’m at my best when I can combine rigorous data work with real-world stakeholder impact.

Experience

Work history, roles, and key accomplishments

Current

Multilingual Housing Case Manager

Current

Opportunity Council

Nov 2024 - Present (1 year 5 months)

Served as primary point of contact for a multilingual caseload of up to 16 clients, coordinating with landlords, attorneys, and partner organizations to drive successful outcomes. Tracked KPIs, including housing placement rates and client retention, to support program decisions. Delivered weekly reports, translating data into actionable stakeholder updates.

Microsoft Excel Performance Analysis Data Quality Reporting Stakeholder Relationship Management Customer Relationship Management (CRM)Customer Success

Content Analyst

Vaco

Nov 2023 - Dec 2024 (1 year 1 month)

Reviewed and validated 160+ content entries per day (41,000+ annually) using structured quality criteria to ensure accuracy, consistency, and data integrity at scale. Extracted webpage, video, and text content using internal data systems and onboarded/train new team members on data workflows and quality standards.

Content Quality Assurance Data Validation Data Integrity Data Extraction Internal Systems Onboarding Structured Quality Criteria

Customer Service Manager

Flux Inc.

Feb 2019 - Feb 2022 (3 years)

Managed 100+ client accounts across 3 product lines, serving as primary point of contact for ticket and escalation resolution using Zendesk. Tracked customer complaint trends in Excel and contributed to an 80% reduction in complaint cases, while building and maintaining bilingual knowledge base documentation for 100+ hardware and software issues.

Customer Relationship Management Zendesk Ticketing KPI Tracking Excel reporting Process Improvement Knowledge Base

Senior Sales Representative

TutorABC

May 2016 - Aug 2017 (1 year 3 months)

Achieved NT$1.75M in sales within 2 months, earning a promotion to Senior Sales Representative by surpassing the 30% average attainment rate among new hires. Tracked and analyzed team sales performance using CRM and LMS dashboards, then set short- and long-term goals and coached associates based on data trends.

Sales Performance Dashboards Goal Setting Sales Coaching Data Driven Decision Making