Drey_xii User
@drey_xiiuser
I improve data quality through analysis, automation, and clear reporting.
What I'm looking for
I'm a data analyst with 5+ years of experience improving data quality, reviewing large datasets, and documenting findings for cross-functional teams.
At Vanta, I reviewed datasets for accuracy, consistency, quality, and project needs. I performed data-integrity checks, identified anomalies and missing data, and worked with global teams to improve quality-assurance processes.
At Bigeye, I verified structured datasets, identified errors, monitored quality, automated recurring processing tasks with Python, and created reports on quality measures and project performance.
I also bring customer-facing experience from Harbor & Co., where I handled 50+ daily calls, emails, and chats while maintaining a 95% satisfaction rate. I use Excel, SQL, Python, Zendesk, and Salesforce to turn reliable data and customer insights into actionable improvements.
Experience
Work history, roles, and key accomplishments
Reviewed data sets for accuracy, consistency, quality, and project needs. Performed quality checks to identify data integrity issues and missing data, and documented findings for decision-making.
Reviewed structured datasets for completeness, consistency, and correctness. Assisted in verifying data accuracy, identifying errors, and monitoring quality, and automated repeated data processing operations in Python.
Customer Service Representative
Harbor & Co.
Feb 2022 - Jun 2023 (1 year 4 months)
Responded to over 50 customer calls, emails, and chats daily, ensuring a 95% satisfaction rate. Worked with cross-functional teams to resolve billing and account issues, reducing resolution time by 20%.
Education
Degrees, certifications, and relevant coursework
Kingsborough College
Bachelor of Arts, Computer Information Systems
Pursued a Bachelor of Arts in Computer Information Systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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