Open to opportunities

Catarina Marinheiro

@catarinamarinheiro

I support customers and operations across automotive service, logistics, documentation, and international service environments.

Portugal

Message

What I'm looking for

I'm looking for a customer support, service operations, logistics, or administrative coordination role where I can improve workflows, maintain accurate documentation, support customers and partners, and contribute to team onboarding and operational targets.

I've supported customers and partners across Carwow UK, Volvo Autosueco, and the Portuguese Embassy in The Hague, handling queries, documentation, service coordination, and operational workflows.

At Carwow UK, I guided customers through the car-selling process, verified documentation for compliant transactions, coordinated vehicle collection with transport partners, and trained new team members. At Volvo Autosueco, I managed service scheduling, workshop documentation, invoices, warranties, supplier materials, and insurance claims.

My background also includes logistics coordination, order tracking, inventory control, production support, and back-office administration. I bring clear communication, accurate records, and organized service delivery across international environments.

Experience

Work history, roles, and key accomplishments

Operations Representative

Carwow

Mar 2024 - May 2026 (2 years 2 months)

Supported customers via phone and email throughout the car selling process, clarifying procedures and resolving issues. Analyzed documentation for accuracy and compliance, coordinated transport logistics, assisted partners, and trained new team members.